Community Manager
Hi,
I recently had to switch from Origin to the EA app, which was working fine at first. But now it says that there's an update required and that doesn't work:
I've tried to clear the cache in the EA app, repair the game in the EA app and turned off my antivirus software, but nothing seems to work. I also tried to go back to origin to do the update there, but that doesn't work as I'm immediately prompted to switch to the EA app.
Anything else I can try? Thanks!
Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? .
What expansions, game packs, and stuff packs do you have installed? some
Steps: How can we find the bug ourselves? .
What happens when the bug occurs? .
What do you expect to see? .
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? No
The game needs an update, the update occurs an error. The chat support recommended a few steps and it did not help. Then I was reccomened to use Origin instead of EA App as it is known for the same problem. However, after logging into the Origin, one window pops up with - UPDATE to EA APP without even the option to close it.
