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Anonymous's avatar
Anonymous
Not applicable
9 years ago

Changing EA Game Account for Inquisition

This is a bit complicated. I've tried contacting EA customer support directly for help 3 times. Not only has it not been helpful, I have been given straight up misinformation multiple times. I'm not sure what else to do.

I started playing Dragon Age on a shared XBOX 360. Whoever had played prior to me put in a fake email to play an EA game, so the EA account they created is inaccessible and there is no way to find out the password. I have my own EA/Origin account that I wanted to transfer my game files for DA:O and DA2 on to, but I don't think that will be possible. Instead, I used Dragon Age Keep to make a close enough world state. I am trying to change the EA game account that Inquisition is attached to. There is no place to log in or out and there is no place to change the EA account associated with the XBOX gamer tag. My only goal at this point is to at least play Inquisition on my own Origins account. Is there anything I can do? Even just to disconnect the fake account from the gamer tag?

I'm sorry if this question is a repeat - I've been trying to work on this issue for multiple days now and it's been very confusing.

3 Replies

  • Did you buy the game and register it to your account?  In other words, "Is it your copy of the game?"

    If no, then not sure what anyone can do about it.

    If you did buy it, but it's registered to a different account (not yours, and you have no access to that other account) then as far as EA's support staff are concerned, it's not your game.  There's very little anyone can do in that situation.  It's like someone else's name being on the title to a car.  "Sorry, it's simply not your car."  So same thing, not sure what can be done.

    But, if you do have access to the account(s) in question, "changing the EA account associated with the XBOX gamer tag" is fairly easy.  See this topic: Gamertag / PSN ID and EA Origin account / BSN account - Connection & Changes.

  • If you go to EA help and go to contact us you can tell them the gamertag and they can disconnect the gamertag from the EA account if you qualify for the help or whatever

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    5 years ago
    I'm closing this thread to stop it from being necroed.

    If you have any issues with Dragon Age Inquisition please make a new topic about the issues you are having and what kind of steps you have tried to solve them.

    /Atic

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