Forum Discussion

LeahOzBob's avatar
LeahOzBob
12 months ago

Re: PC EA app - Bitdefender Blocking Game Update (Detects "DiP_Staged")

I tried installing the latest update and it was blocked by my antivirus software which says it found two viruses in the update package. Has anyone else experienced this issue? 

3 Replies

  • jpkarlsen's avatar
    jpkarlsen
    Hero (Retired)
    12 months ago

    @LeahOzBob 

    False positives occasionally happen. Check documentation of your anti-virus how you handle this.

  • LeahOzBob's avatar
    LeahOzBob
    12 months ago

    Thank you for the reply. I use Aura antivirus and it says virus.mabezat.dam is present in two of the files in the update. The files are quarantined and any further attempt to complete the update is blocked. 

  • LeahOzBob's avatar
    LeahOzBob
    12 months ago

    I deleted the files that had been quarantined, updated my antivirus, and reinstalled the latest update and had no issues. 

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.7,822 PostsLatest Activity: 2 minutes ago