Forum Discussion

Re: Can't play with my friend via EA Desktop

Product: EA Desktop
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Social Panel
When did this happen? (dd.mm.yy hh:mm) 19/03/21
Summarize your bug My friendlist doesn't work. Its normal on Origin but not on EA Desktop.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Open the app
What happens when the bug occurs? Can't see friend;
What do you expect to see? My friend.

I can't see my friend. I have linked my account using the same from Origin and can't see my friend and neither search/add. And my internet is fine.

8 Replies

  • EA_Jason's avatar
    EA_Jason
    Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
    4 years ago

    Hey @DanielGrec,

    I see this happen from time to time on Origin, but not many reports appeared for the EA app. 

    The general workaround is to double check the privacy settings on both accounts, making sure that you both have logged into the EA app (you can't find each other if you haven't logged in yet), and you can try to find each other using the e-mail address. 

    Let me know if this help, I am curious to see what the solution is. If it is not the solution, then there is one more thing that I would like to try, but please first try the above. 

  • I have a PC

    My friend has an Xbox One

    We are friends via the Xbox App

    But we cannot find each other or sync friends via the EA app- Which is what launches Battlefront 2

    It does not work if attempted through Origin, I sent a request there, He could not receive it

    It does not work to change EA privacy settings

    It does not work to run as an administrator, or look for the "Msconfig" processes that were causes issues in another thread.

    It does not work in-game to search for eachother

    It does not work through the xbox app to attempt to join his game or him join mine

    - When I try to join his, Microsoft asks me which app to perform the action with- None available or selectable

    -When he tried to join mine the option never highlighted to do so

    In summation I think it clearly states;

    It does not work

    This does not work. So frustrating

  • EA_Jason's avatar
    EA_Jason
    Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
    4 years ago

    Hi @JamesJensen,

    Just to clarify, you want to play Battlefront II with you both playing on PC with your friend and you can't find each other?

    Have you both logged into the EA app and did you add each other as a friend by using the EA username or mail address on the EA account?

  • Okay. Read my post a few more times.

    No, He is on Xbox One. I am on PC

    Yes. We tried that, we’re not blind. 

    Tried adding on EA App and it will not sync Xbox friends.

    Tried adding on the other app that is associated with EA app.

    Cannot see/ add each other on any of them. 
    We adjusted privacy settings on everything.

    Tried running EA app as administrator, nothing.

    Cannot add/ find him in game.

    Cannot join lobbies through Xbox app on friends list where it says Join Game, Invite to game, etc etc. (Because game must be launched via EA app, not Xbox games pass)

    I have tried all the methods posted in other forums/ this forum. To no avail. 

  • EA_Jason's avatar
    EA_Jason
    Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
    4 years ago

    Just making sure I understood correctly @JamesJensen.

    The thing is that not all games support cross play and that's why I wanted to make sure to know on which platforms you were trying to play. There shouldn't be many issues with finding each other when you're both playing the same game on PC. 

    When you're playing on different platforms, things get a little more complicated. Which game are you trying to play?

  • Understood.

    But you are asking me questions I have clearly answered.

    Battlefront 2 Heroes vs Villains is what we want to play

  • I have tried every fix in the universe it feels like, if you help me solve whatever the issue is I will be very grateful. We have had many issues playing with the Xbox games pass for various games. This is probably the one game we will play consistently.

    So again,

    He is on Xbox One. I am on PC.

    The EA app does not sync friends from Xbox. So on the Xbox App we can see each other invite etc. But the issue is the EA app will not sync us, as that is the only way to invite friends once in game. 

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