Forum Discussion

Hero+

Re: code already redeemed

Once the code is redeemed it is forever tied to an account on Origin, except in rare instances of errors and such. Most likely if you don't see the game in your Origin games, then you have a different account with Origin, IE different email, and the game is unlocked on that account. If you don't remember what the account is, then you can go over to official website help page, EAhelp and chat with an customer service rep and they can maybe track down the account and help you merge it if that is your wish.

If you don't have another account, then you still need to go over to EAHelp and discuss it with a CSrep as they are the only ones to able to deal with account issues.

Oh, and you can get help with EA over on Twitter, but I don't use it so have no clue exactly how to do it, but I assume you visit their twitter page and tweet at them.....

4 Replies

BalroggM81
5 years ago
Thanks for your reply, mcsupersport. I tried this way, because the chat support doesn't seem to work. I stay on the page for about an hour, but that chat window that should pop-up, never does. I attached a photo of my 4discs, the paper with the code and my ticket, but my case just stays "in progress". But I never was asked to explain my problem, I just can choose from different categories of problems. I wish I could just email them.
mcsupersport
Hero+
5 years ago
If chat window doesn't pop up, then check for popup blockers and maybe try a different browser. You may also try twitter, if you use it.
luckylar17
4 years ago
Wow! This is the dumbest *. I own the disk and can't play it because it's now tied to an email I can no longer access. Lost me as a customer. Never again!
mcsupersport
Hero+
4 years ago
@luckylar17

If you have the code, disk and can tell the rep the correct name and email with the account they can PROBABLY work with you and get your game back. If you can log into the account your email is linked too, you can change the email, and even access the game. You SHOULD be able to deal with official customer support over on EAHelp.com and if you answer the correct questions from them, it should be handled to your satisfaction.