Re: Trespasser DLC Missing

Hi @EA_Jason 

I have just now uninstalled Dragon Age (via Settings -> Apps & Features). Used the Help -> App Recovery option in EA Desktop. And reinstalled Dragon Age & all the DLC. No change unfortunately.

If I start a new game and run through to the point where the character abilities screen becomes available, I see no Trespasser abilities (just the base game ones). If I run through further until the main camp is unlocked, the chest containing DLC bonus items cannot be selected. I don't see the Black Emporium location on the council map.

Interestingly, it looks identical to this issue dating back to December last year with people using EA Play via Steam - https://answers.ea.com/t5/Dragon-Age-Inquisition/Suddently-missing-DLC-cannot-load-save-game/m-p/9884684#M79703 . I don't see a resolution.

It's fully working for me.

✅ I can load previous Trespasser-enabled saves.

✅ I also started a new game and played through to the first camp to open the abilities, and all the Trespasser upgrades were there.

It did not install automatically, I had to manually install it.

What I did was open DAI in EA Desktop app, then from the main page, just under the title at the top "Dragon Age: Inquisition" there is a page selector like tabs. It opens on Overview, so I clicked DLC right next to it. Then I scrolled down to Trespasser and clicked it, which took me to the Trespasser DLC page. From there you will see the button to Install the DLC.

My button now says Play, but before it said Install. Check here and see if your button says Play or Install. If it says Play... click it and see what happens? I did launch the game from that Play button the first time after installing Trespasser, not sure if that matters?

Otherwise check if the DLC folder is present wherever you installed the game. ...\Dragon Age Inquisition\Update\SinglePlayer_DLCBlue

My starting point was not a clean install, it was the existing installation of everything except Trespasser.  I have not tried installing it from scratch.

@joshieecs I gave this a shot, thanks for the screenshots. I do see the DLC folders and their contents when the DLC are downloaded. Unfortunately, my situation is unchanged.

I uninstalled DAI. I then installed just the base game using EA Desktop, careful to ensure that none of the DLC where checked. I then tested the base game, and it acts as expected - no Trespasser attributes, and old save games not loading due to all the DLC missing. I do note there is a Multiplayer menu item, even though none of the multiplayer DLC are installed, so I guess the base game came with multiplayer and these are just extra modes.

I installed the DLC one at a time, Trespasser last. Testing in between downloads, no change. For example, after installing Jaws of Hakkon it was still listed as a missing DLC when loading an old save game.

I do note that the DragonAgeInquisition.exe has a last modified date of 22/9/2015, and Support/PatchNotes_en.txt tells me the version is 1.12 and is a version later than Trespasser.

I can see installation logs for the DLC, which look successful (well, apart from it thinking I'm running Win8 and not Win10). For example __Installer/DLC/SinglePlayer_DLCBlue/__Installer/InstallLog.txt:

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Install Date: 08/08/2021
14:19:10  Started logging
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14:19:10  Install DLC Location: C:\Program Files\EA Games\Dragon Age Inquisition\
14:19:10  Install Locale: en_US
14:19:10  Initialized installation config.
14:19:10  CommandLine: pdlcinstall -locale en_US -pdlcInstallPath "C:/Program Files/EA Games/Dragon Age Inquisition/" -autologging
14:19:10  EAInstaller version: 4.01.00.00
14:19:10  Original System Version (10.0.19043)
14:19:10  Launching System Version (6.2)
14:19:10  Touchup running under compatibility mode
14:19:10  OS: Microsoft Windows 8 Professional
14:19:10  Data reader initialized.
14:19:10  Data reader config: LOCALE = en_US
14:19:10  Data reader config: PDLC_INSTALL_LOCATION = C:\Program Files\EA Games\Dragon Age Inquisition\
14:19:10  Data reader config: 32BIT = 0
14:19:10  Data reader config: 64BIT = 1
14:19:10  Processing EAIN file 'C:\PROGRA~1\EAGAME~1\DRAGON~1\__INST~1\DLC\SINGLE~3\__INST~1\Touchup.dat'.
14:19:10  Base game installed to: C:\Program Files\EA Games\Dragon Age Inquisition\DragonAgeInquisition.exe
14:19:10  Retrieving base game installed info.
14:19:10  Game (Dragon Age™: Inquisition) with locale (en_US) previously installed at  C:\Program Files\EA Games\Dragon Age Inquisition\
14:19:10  (Config)Updating locale to: en_US
14:19:10  (Config)Updating install location to: C:\Program Files\EA Games\Dragon Age Inquisition\
14:19:10  (Config)Studio: BioWare
14:19:10  (Config)Game Name: Dragon Age Inquisition
14:19:10  (Config)Display Game Name: Dragon Age™: Inquisition
14:19:10  (Config)DLC Name: SinglePlayer_DLCBlue
14:19:10  (Config)DLC Display Name: Dragon Age™: Inquisition - Trespasser
14:19:10  The EAIDLC build_guid is 63040a567c084fd7b77d5629062e6972
14:19:10  DLC Install Path: C:\Program Files\EA Games\Dragon Age Inquisition\
14:19:10  DLC Installer Path: C:\Program Files\EA Games\Dragon Age Inquisition\__Installer\DLC\SinglePlayer_DLCBlue\
14:19:10  Start redistributables install phase
14:19:12  End of redistributables install phase
14:19:12  Setting up uninstall data ... 
14:19:12  Finished setting up uninstall data.
14:19:12  Setting up registry ... 
14:19:12  Installer finished with exit code: 0
14:19:12  Shutting down data reader.

****************************************
14:19:12  Stopping install logging
****************************************

This all feels like it might be something very simple, such as a config file missing that tells DAI "look for DLC over here"

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@stubish42 wrote:

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This all feels like it might be something very simple, such as a config file missing that tells DAI "look for DLC over here"

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I think the configuration file that "unlocks" the DLC is Documents\BioWare\Dragon Age Inquisition\Save\ProfileOptions (it has no file extension).

Try moving only ProfileOptions out of the Save folder and launching the game. You will notice at the main menu, Continue is missing above New Game. However, you can click Load and your saveed games should still be listed. The game will create a fresh ProfileOptions file for you, hopefully with all DLCs unlocked. See if that will allow you to load your Trespasser-enabled safe files.

It will cause some of your game settings to reset to default, but your game and character progress should be fully intact. Give that a try and see what happens. You could also try renaming the Save folder to Save_original, then launch the game. It will generate an entirely fresh Save folder, and you can play through the intro to see if the DLC is enabled if you start with a totally clean slate. (Renaming Save_original folder back to Save will restore your old game.)

I just tried this on my own game, and it had the exact opposite effect of removing all DLC's and my saves wouldn't load. I started a new game and played through the intro again, and unfortunately the new game really is missing the DLC's, none of the Trespasser ability upgrades were showing on the character page.

That suggests the problem could be ProfileOptions, but trying to let the game regenerate the file results in have to start a new game with no DLC.

However, dropping the ProfileOptions from my original save that was Trespasser-enabled into the save folder that was missing all the DLC's worked, and I could then see the Tresspasser upgrades on the character page of the new game. Here is the ProfileOptions file that worked for me. You might give it a try.

Just to follow up, I recently did a clean install of Windows, and decided to try a completely clean install of the game, and now the main landing page's download prompt correctly lists all DLCs, and they were available in the game. No need to go to the DLC tab or anything else. It just works as expected. Thanks everyone!