Hello!
Has anyone had trouble adding a new debit card to their EA account?
I’m trying to add a new card, but EA won’t accept it – even though:
- Internet payments are enabled
- The card works fine on other platforms like Steam
- My previous card worked with EA without any issues
Has anyone experienced this before or knows what might help?
Thanks so much!
Community ManagerHi RosaliaSimmer,
I'm sorry to hear that you're having issues with your payment method. If you're unable to add your card, please check the following article for possible troubleshooting steps: Troubleshooting payment issues in the EA app.
I hope this helps.
I'm having the same issue. I've confirmed my card more than 10 times since yesterday. The problem is 100% with your application. Every time I confirm my card, the form loads the attached error page every single time, then immediately refreshes the whole app back to the summer sale page. The error message recommends restarting the app as a fix. Restarting the app absolutely does not fix anything!
I created an EA Error Reporter report. Haven't had any feedback at all from that. So I posted on Twitter. Repeatedly. You ignored that too. This is a truly terrible customer service experience.
Hi EA_cuervo, are there any updates on when purchasing / the store is going to be fixed?
I'm having the EXACT same issue. Nothing is helping! Has your issue been fixed yet? I just want to give EA my money, but they won't take it
