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Re: Slow Download Speeds on EA app

Hey,

I tried updating BF2042 on Tuesday (~24h ago) and the 750mb update was crawling along at 4KB/s:

So, i paused the download, then restarted it, hoping it would fix it. Instead it reset the progress to 0% and the download rate didn't change.

I checked my connection and could download at full speed just fine from everywhere i tested. I closed the EAApp and reset my connection just in case.

Launched the App again and the speeds were still just as abysmal. So, I followed the "Get help" instruction (which just tells you to clear the cache really) and restarted the App. To my absolutely elated surprise, the game update was now 7.9gigabytes and the download rate was still terrible:

And was now sporadically being interrupted by this very descriptive error:

24h later, nothing has changed and the weird thing is that restarting the App results in strange reproducable behavior. It starts off at okay speeds and then pretty quickly diminishes down to 4-30kb/s:

I'd swap to another download server, but the technology isn't there yet in the EA App i guess to have that sort of advanced control.

Some googling only yielded a few people facing the same problem, but no solution for it.

Any help would be appreciated.

Thanks.

2 Replies

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  • varoskovic's avatar
    varoskovic
    7 months ago

    Most likely you will get no solution here either. OR you will get a "solution" which off course won't work, and after if you stilll complain they will ask you all sort of general questions, like "did you clear your cache", "is your app up to date", "what ports do you have open" or something similar. And they won't help you with that either. Hard truth is, everythin they program is incredibly buggy. you DO NOT have such and so MUCH problems on other platforms, they mostly just work...

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    7 months ago

    INFO - Post Marked as Solution for Visibility

    Hello everyone,

    We’re closing this thread as several enhancements to the download experience through the EA app have now been implemented. For detailed information about these updates and tips to optimize your download experience, please check out our announcement and information document.

    If you’re still encountering suboptimal download experiences after reviewing the document and following the suggestions, please feel free to create a new thread on the EA app forums, and we’ll gladly look into it further.

    Thank you for your feedback and understanding!

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