EA App fail possible solution (other games?)
Just going to post this here as it may be something that EA Help folk can look at and elaborate on since this "builds" on one of the things they have been asking people to do. May also fix more than just EA App specific issues. So:
Having thought about what I had done differently to the previously - especially the last couple of nights (posted in another thread!) - what I believe worked for me was:
Put the computer into Safe Mode with Networking (needs a cable to connect to the internet).
Ran sfc scannow
Ran dism /online /cleanup-image /restorehealth.
Notes:
1. I was in safe mode but this may work if you do a clean boot (how to do this is covered in other threads and by EA posters). This would give you wireless internet access. I was in safe mode so cannot say.
2. Running just the sfc command may work; running just the dism command may work. I did both so cannot say.
3. An internet connection is only needed for running dism in /online mode. You can (should) be able to run dism offline but online is a guaranteed "clean" copy of windows. I mention this since some people may not have a cable and maybe running clean boot hasn't
To run the sfc and dism commands you will need (easiest way) to open a Terminal (Administrator) box (right click on the Windows square icon). Or search for cmd and run as administrator. Different versions of Windows etc. There are threads out there on this. Anyway then enter:
c:\users\yourusername> sfc /scannow
c:\users\username> dism /online /cleanup-image /online
I believe you can run sfc and dism in safe mode from a cmd prompt. They will certainly run if you use a clean boot.
(I was trying other things last night and may have enabled some services over and above what start by default in safe mode.)
Final comment: in reading about the difference between a clean boot - which basically assumes Microsoft services are not causing a problem - and booting into safe mode - which only loads the absolute minimum I found that a few software providers suggested running /sfc and /dism using a clean boot and a few using safe mode. There were very few examples of either though. Something that maybe EA Help can look at.
Anyway thought I would post this here since it may help some other people.
