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EA_David's avatar
EA_David
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3 years ago

Re: Wild Heart Crashes

Hi, do you get any error message or previous warning when it crashes?

If you haven't done so since the most recent patch, can you perform a repair if you use the EA app or a verify integrity  if you use Steam.

You may also want to try a Clean Boot, in case there's 3rd party program conflicts. Also, sometimes security software can also be a source of conflict, testing by manually disabling it can help in your situation.

5 Replies

  • hi, actually no, it doesnt appear any message it just froze the screen then crash, Ive had already verified the integrity of the game files and still the same.

  • @EA_David I've also had constant crashes since latest update, but I posted in focused bug thread. This wasn't happening before the latest update.

    I looked into the windows logs and found the 0xc0000005 error and have tried everything the internet recommends to fix it.

    I've also verified the files, although I haven't done a clean boot, but I do not have any security software other than bare minimum windows defender with minimal settings.
  • Also experiencing crashes pretty frequently with this update; as well as a few friends. No error messages. Game just freezes before closing itself. Have already tried repairing, verifying, a clean boot, disabling security, and reinstalling. I've attached what comes up in my event logger error.

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    3 years ago

    Can I check what secuirity software folks are using?

    @LycanLyco That can be a lot of things, but once basic troubleshooting is done, it's often a conflict with security software, could you re-whitelist or even temporarily disable it?

  • @EA_David I did have it temporarily disabled, but I've actually stopped having crashes the last two days oddly enough without doing any changes so I'm unsure what exactly was causing it. Thank you for the reply though!

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