Forum Discussion

sneakkyy_za's avatar
sneakkyy_za
5 years ago

Re: cancel ea play

Had the same issue. I stayed on the live chat for the whole day and nothing happened. They say you can email them but there is NO email address - if EA could please display their email at the bottom of the web page like most websites do then I could have sent an email instead of wasting my day waiting for this "Live Chat" option that didn't work.

What I just did now was use my phone to login and cancel the membership. It actually worked and it does not take you back to the home screen. 

If anyone else has this issue, try your phone and it might work.

2 Replies

  • bL1nk94's avatar
    bL1nk94
    5 years ago

    My subscription ended. The recurring payment keeps failing cause I do not want to top up, however on my end there is no way to cancel this subscription or remove the payment method. Customer service was incapable of removing it either, told me to just wait with no money on my card for 6 days so the subscription stops trying to renew itself. Basically there is no way to cancel this subscription if you don't do it while it's ongoing. This is a scam. Literally. SCAM. 

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @bL1nk94 for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

     

    You can contact our live support at help.ea.com.  

    To  speak with a chat or phone adviser:

    Click on your product Origin

    Then select 'PC

    Manage my Account'

    Finally, you can choose to begin a chat or request a call back.

     

    Darko

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