EA PLAY ISSUES
Dear EA Support Team, I am writing to formally request a solution regarding a purchase block and systemic support failures during the recent bundle sale. Due to my active EA Play subscription, I was completely blocked from purchasing the "Get to Work" expansion pack. I was never informed upon subscribing to EA Play that it would restrict me from purchasing individual or bundled packs. If the system had functioned correctly, I could have purchased the "Get to Work" pack for 11,000 KRW (approx. $8-9 USD). This final price was calculated by combining the 75% bundle sale discount, the 10% EA Play subscriber discount, and an additional promotional code discount. To resolve this during the sale period, I repeatedly attempted to contact EA Support via email and Live Chat. However, all my contact history and case logs were continuously deleted and wiped from my account. I even reached out via the EA Answers HQ Forums, but received no resolution before the sale ended. Upon researching this issue, I discovered that I am far from alone; numerous other users are currently experiencing the exact same technical glitch where EA Support connections fail and case history disappears. This proves that the inability to receive timely support was entirely due to a critical error within EA’s own customer service platform. My purchase history clearly shows that I bought other items during the recent bundle sale with the 75% discount. Because EA's system block and support failures prevented me from completing my full purchase, I strongly request that you allow me to purchase the "Get to Work" pack now at that same promotional discount price. I look forward to your prompt response and a swift resolution to this matter.SolvedWonka_vV9 hours agoNew Novice22Views0likes1CommentOrder history completely gone
I´ve been using my account for several months and on 6 June 2026 I upgraded my EA Play monthly to EA Pla Pro yearly. Been playing EA FC 26 and EA F1 25/26 for a month and suddenly the EA Play Pro subscription is gone. Both my complete order history and preferred payment method is missing. I have permanently deleted the mail with the order details, but I can see the transaction on my credit card statement. Customer support is unwilling to help due to the lack of order number. Any ideas?SolvedAdrian2times9 hours agoRising Newcomer21Views0likes1CommentEA Play from Epic not activated on EA account
I recently bought Dead Space 2023 from Epic stores and I chose the monthly plan from EA PLAY. I finished the game and now i wanted to play some other games included on ea play but i found that the subscription is not activated on my ea account. Platform PC Note the accounts are linked I palyed Dead space with no problem. [CM edit - descriptive title]dishonoredgr3 days agoSeasoned Newcomer27Views0likes2CommentsRequest for a goodwill refund review – EA Play Pro Annual Subscription
Hello everyone, I am writing here because I have exhausted the support options available to me, and I am hoping someone from EA can review my situation. On July 7, I purchased an EA Play Pro annual subscription (€120). Unfortunately, I made a mistake when purchasing it, and I later realized that I should not have bought the annual subscription. I understand that EA has refund policies, and I respect them. I also understand that support has informed me that my subscription is not eligible for a refund. However, I would like to ask if someone from EA could please review my case as a one-time goodwill exception. I am currently unemployed and experiencing financial difficulties. The €120 charged for this subscription has had a significant impact on my finances, and receiving a refund would make a real difference to me. I am not trying to argue with EA's policies or demand special treatment. I am simply asking if my case could be reviewed one final time with consideration for my circumstances. I would sincerely appreciate any help or guidance that can be provided. Thank you for taking the time to read my post.N4styAce5 days agoRising Newcomer34Views0likes1CommentEA Play member - Not receiving CFB 27 Welcome or Ultimate Team Packs
I'm an EA Play member through XBOX Ultimate - I have not received my CFB 27 Welcome Pack or July Ultimate Team Pack. EA Sports College Football 27 Get ready for College Football 27 with an EA Play Welcome Pack starting July 2, and a College Football Ultimate Team Pack available until July 31. Is anyone else having this issue?jahf0rce6 days agoSeasoned Veteran66Views0likes2Commentsxbox game pass ultimate not giving FC26 or EA play
My EA account is linked to my xbox account which has gamepass ultimate and when i go to the EA app on my computer it only gives me the option to install the preview for FC 26. However, on the xbox app it shows that i can install the full version but when i do it only installs the preview. It is also not giving me my EA play subscription.26Views0likes1CommentNeed help unlinking EA PLAY from my steam account
Hello, I want to link my steam account to EA PLAY, but I found that my account is already linked to some mail to which I do not have access, and here I have a question, can I unlink that EA PLAY, from my steam, to link my account, because I want to buy a game in steam, which is linked to EA, but this game will immediately go to the person whose mail is linked to my account. By the way, this is how I already lost access to the game "FIFA 22"Solvedavgrzwhvq5un7 days agoNot applicable517Views0likes2CommentsCannot uninstall games after cancelled EA Play membership
Hey, I cannot uninstall games that were part of an EA Play membership after cancelling it. When I right click on the game, I can only remove it from the library, which does not remove it from the disk. Am I doing something wrong?gBear_up9 days agoNot applicable2.2KViews0likes7CommentsHESABIM ÇALINDI LUTFEN GOREN YARDIMCI OLSUN
merhaba steam den bf1 aldım ve bir kaç saat oynadım aradan aylar geçti ve tekrar oynamak istedim ama oyunu başlattığımda ea hesabına bağlanıyor ve mailden kod istiyor ama bu mail benim değil ve çalınmış nasıl düzeltebilirim lütfen yardımcı olun.33Views0likes1CommentEA PLAY ISSUE
Hello,I am writing this here because the EA Help website is completely broken for me. After inputting the verification code, the chat queue freezes indefinitely, so I cannot contact support directly.I need a Community Manager or EA Staff member to help me with a critical purchasing issue related to The Sims 4.Recently, I subscribed to EA Play. Since then, the system recognizes 'The Sims 4: Get to Work' expansion pack as an item I already own (via subscription benefits).Because of this, the option to purchase 'Get to Work' individually has completely disappeared from my store page. Furthermore, I am unable to include it in a Bundle Pack that I want to buy right now.I want to permanently own this expansion pack by purchasing it through the bundle, but the EA Play subscription is blocking it. Could you please check my account status and resolve this issue so I can make the purchase?SolvedWonka_vV11 days agoNew Novice152Views0likes7CommentsEa play pre order help
So I have EAPlay through gamepass. I'm going to pre order Star wars zero company with the discount The problem is I'm confused that if I cancel gamepass before the game releases, but I already pre ordered the game, do I keep the price? Like the 10% discount? Ea doesn't charge right away for pre-orders I thinkSolvedLeeLey0818 days agoSeasoned Newcomer146Views0likes2CommentsCFB 27 & EA Play Pro
Greetings, I've used EA Play Pro for a couple of years (it usually ends up paying for itself yearly since I roughly play enough of games on my PC to justify the price tag - it ends up coming out to about 2 games in pricetag, and Madden + something else can suffice). The upcoming release shows it drops on July 6th, which is fine, but the regular version of EA Play is able to access the trial starting on July 2nd. So, despite paying more for EA Play Pro, I'm just screwed out of the holiday weekend? At least if I paid less for regular EA Play I'd be able to access the game and then upgrade to pro on Monday.alexbond419 days agoSeasoned Newcomer52Views0likes0CommentsUnknown EA account linked to steam and google email
i cant play apex for a while because my an unknown EA account linked to steam and google email.i cant log in my game from steam or ID name. The hacker changed my id name,too.So far i have 'Contact us' in this page many times to get thing back.But none reply.My friends have up to GOLD,and me stuck in this **bleep**..............OMGSolvedFliark21 days agoRising Newcomer104Views0likes4CommentsMy EA Play account was stolen, and the email address was changed.
my account was stolen a few weeks ago. its password and email address were changed. I can’t do anything. When I click the "contact us" section, I get the warning "Your session got ended". please help I added the email address that is stealing to the photo65Views0likes1CommentFC26 & Madden26 Download cancelled "you don't own this game"
I am an XBOX Game Pass Ultimate subscriber and have recently moved on to PC gaming. My EA Account is linked correctly with my Xbox/Microsoft account. EA app is installed and linked correctly to the Xbox account. Regardless of what I do, I cannot install FC26. I have tried twice with EA Online Chat and once with Xbox. I click on INSTALL from the Xbox Account, which then opens the EA app. I get one of 2 messages... "This Game is Unavailable. You're not eligible to play this game" It should be noted I can install.., F1 25, The Sims, FC25,FC24,WRC, Tales of Kenzera....basically most, if not all EA Play games. I have tried installing FC26 on 2 PC's and even 2 networks. I've lost the will to live. Any suggestions to resolve would be appreciated. TIA53Views0likes0Comments
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