EA Play Pro - Subscription lapsed due to expired card (Grace period issue)
Hi everyone and Community Managers, I have been an active, continuous EA Play Pro subscriber on PC for years under the regional annual pricing plan (1000 TRY/year). My annual renewal date was September 19. Unfortunately, the credit card registered on my account had recently expired, which caused the renewal charge to fail. I was unaware of the payment failure until today, September 26, when my subscription was officially marked as "Expired." Immediately upon noticing this, I updated my account with a brand-new, active payment method. However, because the system had already triggered the cancellation, the client is now asking me to purchase a completely new subscription at the current global rate of $120 USD instead of renewing my existing grandfathered plan. I reached out to live chat support, but frontline agents were unable to assist with subscription reinstatement or billing exceptions. Since this was solely caused by an expired card date and I updated my details immediately after the grace period ended, I kindly ask a Community Manager or Billing Specialist to review my account. Is there any way to manually reinstate/restore my continuous annual EA Play Pro membership on my account? I would really appreciate any guidance or escalation to the billing team regarding this issue. Thank you in advance for your time and assistance.
EA Play FC 27 Trial Not Working on PS5
Hello! I'm honestly getting pretty frustrated with this issue and I'm hoping someone from EA can help me out. I subscribed to EA Play on my PS5 specifically to play the FC 27 trial before deciding whether to buy the full game, but I can't even install it. The weird thing is that everything else included with EA Play works perfectly fine. It's only the FC 27 trial that's giving me problems. I've tried pretty much every troubleshooting solution I could find, and nothing has worked. I also tried contacting PlayStation Support, but unfortunately, I haven't been able to get help. To make things even more confusing, I can't even download FC 27 Lite! I've attached two screenshots showing the errors I get when trying to install the trial and FC 27 Lite. I've been buying every FIFA/FC game since FIFA 09, but this year I decided to subscribe to EA Play so I could try the game before committing to buying it. I paid specifically for the trial, and now I'm stuck paying for a subscription while the main feature I wanted doesn't work. I've already spent so much time trying to fix this, and it's really frustrating to keep getting nowhere. I just want someone to properly look into this instead of giving me the same troubleshooting steps I've already tried. I'm also worried that my subscription will expire before this gets resolved, meaning I've paid for something I haven't even been able to use. Considering the circumstances, I'd like to request the full game, FC 27, as compensation. I understand that giving away the full game might not be possible, and I'm not expecting EA to automatically agree to that. However, if that's not an option, I still believe I should receive some form of compensation for this experience. I paid for EA Play specifically to access the trial, and I don't think it's fair to be left with nothing after all the time I've spent trying to resolve an issue that isn't getting fixed. I've supported the FIFA/FC series since FIFA 09, and I really hope EA can help sort this out fairly.
Inquiry regarding refund method for EA Play Pro auto-renewal (Annual)
Hello. I am also a member using an annual membership. Since I am already using the existing EA Play, I have absolutely no need for EA Play Pro, but EA Play Pro was automatically renewed and charged without my knowledge. I have submitted multiple inquiries through the Refund Tool and the Customer Support page to cancel and get a refund for this incorrect renewal, but I have received no response or reaction so far. Please let me know the specific way to get a quick refund for the EA Play Pro subscription that overlaps with my existing annual membership. I earnestly look forward to your reply.I can’t play ea trial
I’m fed up I’ve worked hard to buy the trial to enjoy the night on fc 27 and it’s not working it’s saying something went wrong when I try press the game trial I’ve spent my day trying to get it work I’ve tried everything I would like the game completely I know this sounds crazy but this has caused a lot of trouble and I’ve spent more then 5 hours tryna figure it out I would like compensation can I have any help how to access the trial I don’t know if it’s because I played fc 27 liteFC free trial
Hello I bought the EAFC 27 free trial 10 Hour and every time I try to press free trial 10 hour to activate it or go into the game and press free trials activated it doesn’t wanna work and my free trail is running out could you please give me back my money or fix it then give me more time or something because I paid money for this and I’m not getting the experience I paid for I’m not getting any experience at allRequesting a full refund for accidental EA Play Pro renewal
Hello. My EA Play Pro subscription was accidentally auto-renewed. It has been less than 14 days since the payment, and iI have not played any EA games since the renewal. According to South Korean e-commerce laws, I am requsting a full refund and immediate cancellation of this subscription. Please process the refund to my original payment method. Thank youCan't access FC 27 trial
Hello. I recently purchased an EA Play subscription, but it shows that the trial period for FC 27 fırst trıal has already expired—I had actually used up that trial period during a previous subscription. If there is no solution to this, I would like to request a refund. The purchase was made through Epic Games. [Edited title for clarity - CM]You are not eligible to play this game/dont own this game
Was told by support to open a discussion as they couldn’t help. Have EA Play yet wont let me Download and Install F1 25. Or Add to Library Did everything EA asked. Clear Cache. Repair. Reinstalling. Running as Admin. I own the game. I have EA Play. Yet somehow i “dont own it”. Opened 5 support discussions, had the issue back in August and hasnt been fixed.
FC 27 Lite and Game Trial error
I subscribed to EA Play last month to try out the FC 27 trial on PS5 version. It worked until I accidentally downloaded the FC27 lite. Ever since then, I have not been able to revert back to the PS5 FC27 trial. I've already attempted multiple suggestions: such as restoring licenses, deleting profile, uninstalling and reinstalling, etc. None of the above worked. Please help
My fc27 on ea play pro doesnt work
I bought ea play pro but everytime i try to download fc27 it says Game ownership disabled or deleted. Ive not been banned and this is the only ea play pro game this happens on. Ive tried all troubleshooting methods i believe its a licensing issue because i downloaded fc27 lite. Ive deleted it since but this still happens ive seen other people on this forum have the same problem can someone help me out?
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