Recent Discussions
Wrong platform subscription
Hello EA Support Team, I accidentally purchased a 1-month EA Play subscription for the wrong platform. I actually intended to buy it for PlayStation but forgot to select it, and ended up purchasing it for the wrong platform. I have not used the subscription and canceled it immediately. Could you please help me get a refund or transfer it to the correct platform? Thank you very much.13Views0likes0Comments- 58Views0likes1Comment
Ea xbox pc game pass
Hello, My Xbox account ElateBerry4575 is linked to my EA account, and I have Xbox Game Pass Ultimate. But EA App still asks me to buy EA SPORTS FC 24 instead of recognizing that I already have EA Play via Game Pass. Can you please sync my account manually or fix the EA Play access?34Views0likes0CommentsJust paid for annual subscription but nothing appears active.
OK so bit of back story: I have been playing Mass Effect on and off for around a year. I went to play tonight and it wouldn't load. I usually play through Steam/EA Play, but it also forces the load up through the EA Play app. I thought "maybe by sub has expired as i got it about a year ago". I decide to subscribe again, but did it direct through the app on my laptop. The app very quickly took my payment, but hasn't sent me an email confirmation or receipt and the EA play app and website have no information regarding current subscriptions. As far as the website appears to suggest, I don't have an active subscription on EA Play, Steam, XBox or PSN - I have no idea what I spent the money on! The reference in my bank transactions says "EA *Electronic Arts Help.Ea.Com CH", which could just about refer to anything from the subscription description to giving the help team a tip. Frankly, EA has been annoying me for a while in a few different areas so now I'm thinking i just want my money back and i'll spend it elsewhere. I can't contact EA directly as they only have either Twitter or Online Chat. Chat has a queue length of 99+ (which isn't going down), and I don't use Twitter so resorting to the help forums to see if someone knows what I can do. Also, very angry about the lack of payment receipt/confirmation email. What are they playing at!? Where has my money gone and how do i get it back?2.6KViews1like11Commentsproblem with downloading
it seems i have a problem with linking my account with Xbox because i have Xbox game pass and I'm trying to download NFS Heat from the game Pass and its not downloading I've tried downloading another game (FC25) and it worked so i don't know what the problem pleas helplocha0_011 days agoNewcomer60Views0likes1Comment- GodModeChicken11 days agoRising Rookie67Views0likes1Comment
Ea play subscription not showing up
So to keep it short, I have recently realized that I’ve been getting charged $16.99 for a “EA*Electronic Arts”. Which i can only assume is ea play pro, but I’ve looked through my accounts and none of them have it. I want to cancel it so it stops charging me, but I’m unsure how to go about it because I can’t find it in any of my accountsSolvedRmac195311 days agoRising Newcomer68Views0likes1CommentDo we need EA play to play Sims 4?
To put a long story short, I couldn't update the Sims 4 game. I tried everything to get it to work, including undownloading and redownloading it, but it still won't work. I contacted EA Customer Experience for help, but I got no help. I asked if I needed EA Play to be able to play Sims 4, but I didn't get a clear answer, so I'm asking here.MistyHK_8716 days agoRising Novice197Views0likes2CommentsEA servers unavailable right now
I keep getting this error everywhere "EA servers unavailable right now" when I try to buy EA play subscription or when I try to play EA FC 25. I am seeing this error for last 1 week. What is the issue? I can't buy or play any game. Also is there any official chat support or email support for EA. Seems like EA has the worst customer support40Views0likes0CommentsE A Play working on old Xbox One S but not on new Xbox Series X
Recently purchased a series X, transferred games and profile onto the new console but EA Play will not log me into any of my games. EA Play still works on old Xbox One so can play FC25, F1 etc but doesn’t transfer to new Xbox. Does my linked account not move over with my profile?HARRYROSSRYAN17 days agoRising Newcomer73Views0likes3CommentsCan't cancel my EA Play membership
After I try to cancel my EA Play membership by clicking on the cancel membership button my browser starts to load the http://www.ea.com/manage-membership/cancel website but before that website finishes loading the browser is redirected to the ea.com/play website where there are no options for cancelling my membership. I have installed the EA Play app and tried to cancel my membership there but it directs me to the website. Please help.Solvedswtor-janiceri18 days agoRising Novice82Views0likes5CommentsMerging EA play accounts
Good day. I was hoping someone in support could help me with merging 2 EA Play accounts. I have access to both, but would like to consolidate my games into one account as one of the emails is not used as much. Thank you in advanceSolvedluyaanda2319 days agoNewcomer73Views0likes1CommentIs There An EA Play Free Trial?
I normally don't have an interest in game subscription services, but there was a few EA games that I don't own that looked interesting and I wanted to try out EA Play to see if it's something I may be interested in. I was wondering if there was a week or two free trail available for EA Play on PC(through the EA clients or even Steam)? Thanks in advance for anyone who can help answer this.TribalSage20 days agoSeasoned Newcomer374Views1like5CommentsLinked an Xbox acc with pc game pass but ea doesn't see it
I've linked an xbox account with pc game pass on it which should include the ea pass and rechecked it like 10 times but ea account still doesn't see the game pass. It just offers to buy ea play and thats all. Tried everything but still not working.68Views0likes0CommentsCrysis Key Verification Problem
EA Support Team, hello. I subscribed to your EA Play service on Steam and downloaded the Crysis game. When I open the game, the screen on the images I shared with you appears. When I click the Done button, the same screen opens again. Even though I entered the CD Key that Steam gave me, it still didn't fix. I verified the game's files, deleted and reinstalled, but it still hasn't improved. As a customer, I request your help to compensate for my grievance. Thanks in advance.Solved8.5KViews6likes14Comments