Re: EA Play Grey Screen
BubbaK46
Forum Discussion
23 Replies
- EA_Cade
Community Manager
Hi @EthanKGG,
Thanks, you actually have a simple account issue that needs to be resolved by an advisor at http://bit.ly/EA_Contact_Us, then you should be good to go!
Please select - Origin - PC - Manage Account - Can't Log In at the link above for assistance. Thank you sir
Hi Cade,
I'm having the same issue with my xbox gamertag of mMmMmMoToRBoaT (sorry I was 16 when I made it). I do not recall which email I used to subscribe but I thought it was [edit: email address removed]. I can't access that email. Thanks
I contacted EA today. They stated they have their technicians fixing this issue. We just need to wait for this inconvenience to be fixed.
My previous comment is referring to the issue regarding the EA App grey screen.
- @EA_Cade I’m having the same problem as him on xbox one, i cannot get past the startup screen until it turns gray. Could you please help me?
- @artoombs0113 Originally posted by @Widigon. Try these steps, it worked for me.
1. Log in to your EA account on PC or Mac.
2. Go to settings and deny the access to your Xbox one account. No worries, nothing will erase
3. When you open the ea play app on the console, it will ask you if you want to link again your account. Click “yes”
4. Should be able to access the main menu - @UNF_Onyx_IV it says i have no connected accounts to my EA account, how do i connect it to my xbox account?
- @artoombs0113 its been years since I connected a account. Here is what I was able to find.
All you’ve got to do is open one of our games on your PlayStation®, Xbox, or Switch. Some games ask you to log in at the start, others prompt you to sign into EA servers when you try to access online modes.
Put in the email address and password for your primary EA Account when you’re asked to log in. Once you’ve signed in, your accounts will be linked.
Here is the website: https://help.ea.com/uk/help/account/linking-your-ea-account-with-your-psn-id-and-gamertag/?franchise=origin&product=origin#how-link - @UNF_Onyx_IV thank you i’ll try that
- @UNF_Onyx_IV it says “this account is invalid” when i log on onto the games now on my xbox. i don’t know what to do about that
- @UNF_Onyx_IV why would it be invalid
- @artoombs0113 sorry for late response. I did see a few people having that problem. I have seen people change there password and works. Or you may need to reach out to EA and see they can help link it for you.
i am having the same issues on my lilbigman62 account i have paid for ea acess and it loads up a grey screen on xbox 1
- ry This.
Originally posted by @Widigon. Try these steps, it worked for me.
1. Log in to your EA account on PC or Mac.
2. Go to settings and deny the access to your Xbox one account. No worries, nothing will erase
3. When you open the ea play app on the console, it will ask you if you want to link again your account. Click “yes”
4. Should be able to access the main menu hi
im on ps4 and i downloaded ea play. subscribed for 1 momth ( 4.99$) and then went playing fifa 20 . 20 minutes after i opened ea play . i went to the games and to the play list and it al was grey . same with the game trials and the installed games . i restarted the ps4 . i tried to update the software . i deleted ea play hub then downloaded it . and its all the same . what can i do ?
Why are there no games in my playlist?
I get a grey screen in the ea acces hub.
is there already a fix for this. Please helpsame
I haven’t been on ea for a while and went on ea play hub and it takes so long to load and when it does im stuck on blue/grey screen I’ve uninstalled and everything and nothing helping please help☹️
Yes this is exactly the same screen im getting. I've tried to 'Solved' solution about unlinking my xbox and reopening the app and that didn't work either. Please we need a response to this.
SOLUTION!
On your Xbox Go to Settings>Network>Network Settings>Advanced Settings>DNS Settings>Manual and then in Primary input 1-1-1-1 and in Secondary 8-8-8-8
This worked for me so hope it does for you too!
