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EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
4 years ago

Re: Game says its a trial version - EA Play via Xbox Game Pass

Hi @JordSnow, 

I think this is something the EA Help team would need to look into. When you have the chance please reach out to them so they can take a look at your account. 

For more details on how to set up a case with them check out the EA Help website. If you prefer, you can also speak with them over Twitter or Facebook instead. 

3 Replies

  • BabyYaddle1977's avatar
    BabyYaddle1977
    2 years ago

    I’ve been having the same problem

    I have ea play and downloaded the game but it says I’m on a trial version which has never happened to me in previous games. Also I tried to play today and mut just wasn’t there. And if I tried to get into it through the ads it would say “You don’t have access do this section” 

    I guess I could pay for the game but I was under the impression ea play let you get the full game. 

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