Re: [FIXED] Sims 4 - "Double-check your connection" or "Game License is Invalid"

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) a898735c-b911-4b82-ad24-e1aa0c23f268
Which client functionality are you experiencing this bug with? Launch Game
When did this happen? (dd.mm.yy hh:mm) 30.09.23
Summarize your bug  unable to launch the game in the EA App.The issue it reports is that the game won't load "due to an error on our side and to try again later".
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? launching the Sims game in the EA App after recent update?
What happens when the bug occurs? nothing. .
What do you expect to see? the game to load hopefully ☹️

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I updated Sims 4 today and purchased the new stuff pack and ktis - poolside splash kit, modern luxe kit and home chef hustle stuff pack - and i've been unable to launch the game in the EA App. I've tried force closing the app and EA services via task manager, repairing the game via the app, restarting the pc and tried to move the game files from the original path but it won't let me move the files elsewhere. I know it isn't the pc or my account as I've managed to load another game via the EA App without any issues, and it just seems to be Sims 4 that I can't seem to load. The issue it reports is that the game won't load "due to an error on our side and to try again later".

any further help or info would be appreciated as i've summitted the error twice on the ea app trying to initially get to this stage and reporting the bug on the forum - not much of a forum person 😞