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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
2 years ago

Re: Does buying a game again for the EA app overwrite my old game?

Hi @RyuuInch,

Hmm, that's a bit of a strange situation, isn't it? Just wanted to double-check, I quickly looked at your EA account through our system (which is something we don't normally do via the forums) and yup, I can confirm that ME: Legendary Edition (ME:LE for short) is registered on your account.

You still see it in the EA app, in your Game Library, right? And when you click on it, can you install and play the game like usual? The only issue is that it still shows as purchasable when you check it in the in-app store, right?

5 Replies

  • @EA_Leeuw 

    It seems like I can still download it. It still shows as purchasable in the EA app and it doesn't show that I own it on the EA Help website. Is the game correctly registered to my account, do I own it? Why do the above two issues exist and can it be fixed? 

    ea support question_1695245536.png shows what it looks like in my library.

    ea support question 2_1695245541.png shows what all my other games look like on the help page. 

    ea support question 3_1695245545.png shows what Mass Effect Legendary Edition looks like on the EA Help page compared to the other games. 

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hi @RyuuInch,

    Oh, the issue has been resolved now? 🙂 May I ask what the solution was?
  • @EA_Leeuw

    It is 🙂 I decided to buy the game on the official website for Mass Effect Legendary Edition for the EA app. It was super cheap so I didn't mind 🙂 for some reason it still doesn't show it as "My Game" on the EA Help website. So do you think it's something to worry about? It is showing normally in the EA app now as "In Library", without the add to cart icon and price now (like the rest of the games) which I wanted.

    With regards to the EA Help page:

    ea support question 2_1695245541.png shows what all my other games look like on the help page. 

    ea support question 3_1695245545.png shows what Mass Effect Legendary Edition looks like on the EA Help page compared to the other games. 

    Let me know if it's something to worry about? 

    Kind regards 

    Richard 

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hi @RyuuInch,

    Sorry, bit late, but I don't think you should be worried about anything, to be honest. As long as you can play the game via the EA app! 🙂

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