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RyuuInch's avatar
RyuuInch
2 years ago

Does buying a game again for the EA app overwrite my old game?

Does buying a game you already own on the EA app overwrite the old license? Back in the day I bought Mass Effect Legendary Edition on Gamesplanet for Origin. Since moving to the EA app there has been...
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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
2 years ago
Hi @RyuuInch,

Hmm, that's a bit of a strange situation, isn't it? Just wanted to double-check, I quickly looked at your EA account through our system (which is something we don't normally do via the forums) and yup, I can confirm that ME: Legendary Edition (ME:LE for short) is registered on your account.

You still see it in the EA app, in your Game Library, right? And when you click on it, can you install and play the game like usual? The only issue is that it still shows as purchasable when you check it in the in-app store, right?
RyuuInch's avatar
RyuuInch
2 years ago

@EA_Leeuw 

It seems like I can still download it. It still shows as purchasable in the EA app and it doesn't show that I own it on the EA Help website. Is the game correctly registered to my account, do I own it? Why do the above two issues exist and can it be fixed? 

ea support question_1695245536.png shows what it looks like in my library.

ea support question 2_1695245541.png shows what all my other games look like on the help page. 

ea support question 3_1695245545.png shows what Mass Effect Legendary Edition looks like on the EA Help page compared to the other games. 

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