Forum Discussion

Re: Can't install game from Epic games

@EA_Illium This solution doesn't work. Are you going to suggest something else or leave us hanging with games we've paid for and can't play?

6 Replies

  • joshify's avatar
    joshify
    2 years ago

    did yall ever find a fix i just bought madden 24 and i cant install it becdause of the bug can someone help me

  • @joshify Same thing here, I can't get EA App to open on its own or through Epic. I've tried all of the below if you want to give any a go

    1- Checked my internet connection, it is stable and fast.

    2- Uninstalled with Revo Uninstaller and reinstalled the app multiple times.

    3- Ended task on the EA background services.

    4- Set EA App to run as administrator

    5- Cleared the app data cache for anything EA related.

    6- Turned on Unicode time setting (?) or similar as another thread suggested that

    7- Turned off secure boot in BIOS as another thread suggested that

    8- Updated all drivers

    9- Unplugged the PC waited and plugged back in.

    10- Checked for corrupt files/ hardware

    11- Tried to create a separate admin account in Windows to open it.

    12- Attempted to open an EA game through Steam AND Epic and NEITHER can get EA to open, even if I had those programs install the EA app.
  • I'm also having the same problem with the new game, epic games have gave us. The game is called Dragon age: Inquisition GOTY edition.
    The problem I'm having is that I connected Electronic Arts with Epic Games but it keeps sending me to the buying page/store page in Electronic Arts application.
    Is there a way to fix this problem?

  • Varlomn's avatar
    Varlomn
    2 years ago

    Im having the same problem with the same game i got it on epic games for free but when i try to download it it just says “this title may have been downloaded to your device by another user who owns the game. Log in to a different account or restart the app to try again.” i created an ea games account just for this game and its not working.

  • I have the same problem with Battlefront 2 EA totaly dont care i sent an report 3 weeks ago and they didint replay to this day  

  • WoYuSta's avatar
    WoYuSta
    10 months ago

    What worked for me was this: when a popup wanted me to login (I was already logged in, so again I logged off; I tried everything the internet suggested, reinstalling both apps, no linking option available, etc.), I typed my login, and then I clicked "I forgot my password." After creating a new password, everything went straight forward. It's a bug, not a user problem. Now, in my EA account settings, I have EPIC GAMES linked; Epic was not present there before.

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