[INFO REQUEST] Error Code: EC:10005 In EA app

Hi Shanice712​,

This could be caused by background applications or your network, so try the following steps and see if they can resolve the issue:

• Check for other applications that may be limiting EA App or Game performance
• Restart your device in Clean Boot mode, then just try running the client and game
• Test another connection when logging in, for example mobile hotspot instead of Wifi

The steps in this thread might be helpful for you too if none of the above helps:
Re: How to fix EA app Error Code EC:10005? | EA Forums - 7588652

Hi Shanice712​, 

We were hoping you could help us out by running an EA app Error Report so we can take a look. When you have the chance, please use the steps below to run the EA Error Reporter. These steps will allow you to run it without having to run the EA app itself: 

1. Go to Start or press the Windows key on your keyboard, and enter EA Error Reporter.
   • Alternatively, you can copy and paste the following path into the Windows Explorer address bar: C:\Program Files\Electronic Arts\EA Desktop\EA Desktop
   • Once you’re in the folder, select the ErrorReporter application.
2. Choose the Type of problem you’re having.
3. Tell us about the issue you’re having in the Description of problem field.
4. Check the box next to By clicking this box, you agree to share diagnostic information with EA.
5. Click Submit report and wait for it to complete.
6. Copy and save your Report ID for safekeeping.

Once you have the Report ID that you got in step 6 above, please reply to this thread and include it in your response. 

Thank you!

I’ve just followed these steps because I was having the same issue, and all I can get is that my error report encountered an error?

ı have same problem bro ı gonna cry

Same here

Also got the same problem, havent been able to launch any games for a couple of days... i wish i could properly play the games.

Hi, I have been having issues with the EA app connecting to the internet for two months now. I am currently unable to open the app at all without the EC:10005 error appearing. I also cannot submit an error report as my error report is encountering an error. On MAC - fully updated 

hey i had the same issue 

i removed mcafee from my system and now it is working

do you think it really has a link with mcfee ?