Re: EA account linking to a new Xbox Account

I'm getting the impression that the support team don't have any team leads that have the balls to raise this issue with the development teams.

Pretty sad.

Are we going to get to a full year of lost service before this is addressed? Okay, let's be serious, is it ever going to be addressed?

They're just wearing us down at this point. It's kinda absurd and gross.

If this were something disrupting the flow of FIFA bux it would have been fixed in hours, but Microsoft already paid EA for our access so I guess they don't care.

Does the 6 month rule still work? 

It's now been 6 months since I unlinked my old redundant Xbox account from my primary EA. I currently have a secondary EA linked to my Game pass, but I don't want to unlink and find out I then have two redundant EA accounts I can't link.

I would like to link together my primary and game pass together as they should be!

AFIAK the six month rule only applies to connecting preciously linked XBOX accounts to a NEW EA account. If your EA account has had another Xbox/MS account linked to it in the past (doesn't matter if it was 15 years ago), they won't allow you to EVER link another Xbox account to it. It's insane considering the compulsory account links many of us made on the original Xbox or 360 when we were children, who now have permanent Microsoft accounts we want to use.

EA please throw your paying customers a bone.

Have sent xboxgamepass a DM on twitter explaining the issue and linking this thread in the hopes they may escalate it within Microsoft. This is just beyond a joke now and it takes so so much value away from having gamepass. Ugh.

Can confirm they were able to help me with my account aswell here's the transcript:

Adrin (10/7/2021, 4:29:17 PM): Thank you for contacting EA HELP, my name is Adrin, may I start with your first name please?
(10/7/2021, 4:29:25 PM): [Name]
Adrin (10/7/2021, 4:29:43 PM): Hello [Name], how are you?
(10/7/2021, 4:30:13 PM): Not good Adrin. I cannot link my actual xbox account to my actual origin account...
Adrin (10/7/2021, 4:30:57 PM): No worries, I will assist you with the issue that you are facing.
(10/7/2021, 4:31:05 PM): Alright.
Adrin (10/7/2021, 4:31:37 PM): Can you provide me with the email linked to your EA account?
(10/7/2021, 4:32:22 PM): so I have 2 ea accounts:
Real one: [email]
Second one: [second_email]
(10/7/2021, 4:32:45 PM): I cannot link to the real one anymore tho ☹️
(10/7/2021, 4:33:43 PM): So I tried creating a second account and was using gamepass through that, but it is super annoying when I want to play my own games...
Adrin (10/7/2021, 4:33:55 PM): You mean [email] this one.
(10/7/2021, 4:34:14 PM): yeah, [email] is my actual account
(10/7/2021, 4:34:41 PM): oh you mean the account I am contacting you with right now?
(10/7/2021, 4:34:57 PM): right now I am in my alt account, I hope that doesn't changes anything?
(10/7/2021, 4:35:06 PM): I can login to the other one if it is required
Adrin (10/7/2021, 4:35:18 PM): The account on which you are contacting is [second_email].
(10/7/2021, 4:35:33 PM): Yea, is that a problem?
Adrin (10/7/2021, 4:35:48 PM): No !
Adrin (10/7/2021, 4:36:03 PM): Do you have access to this [email] mail?
(10/7/2021, 4:36:08 PM): Yes.
Adrin (10/7/2021, 4:36:48 PM): I have sent a code to this [email] mail.
Adrin (10/7/2021, 4:36:55 PM): Please share the code.
(10/7/2021, 4:36:57 PM): 789315
Adrin (10/7/2021, 4:37:15 PM): Thank you for the code.
Adrin (10/7/2021, 4:38:39 PM): I can see that you have unlinked an Xbox from the EA account that has this [email] mail.
(10/7/2021, 4:39:16 PM): Yea, that was my brother's xbox account and I linked to mine by accident and then unlinked to link my own account.
(10/7/2021, 4:39:25 PM): but I failed linking my own it does not let me.
Adrin (10/7/2021, 4:41:26 PM): Yes , when you unlink an platform you cannot link any other platform to that account for next 6 months.
Adrin (10/7/2021, 4:41:52 PM): But I can provide you one exception.
Adrin (10/7/2021, 4:42:20 PM): That is I can provide you a link free pass to that account , is that fine?
(10/7/2021, 4:42:47 PM): So I will be able to link my account to it right?
(10/7/2021, 4:42:52 PM): xbox account I mean
Adrin (10/7/2021, 4:43:10 PM): Yes, that will be the last time.
Adrin (10/7/2021, 4:43:16 PM): Is that fine?
(10/7/2021, 4:43:24 PM): Alright! Thanks a lot! Yes, that's god!
(10/7/2021, 4:43:28 PM): good*!
Adrin (10/7/2021, 4:43:41 PM): Alright!
Adrin (10/7/2021, 4:43:46 PM): Stay connected.
Adrin (10/7/2021, 4:47:28 PM): I have granted you a link free pass try linking your Xbox to your account, Refer this link https://help.ea.com/help/account/link-your-console-accounts/#how-to
Adrin (10/7/2021, 4:47:38 PM): Let me know when it is done.
Adrin (10/7/2021, 4:49:37 PM): Are we connected?
(10/7/2021, 4:49:45 PM): Yes, I think it worked thanks a lot!

@Beteraxa how did you get the chat option? I can't find it anywhere.

Hi @Gesuhs! Answering from my real account :D

Here's a direct link: https://help.ea.com/en/contact-us/?product=ea-play&platform=pc&category=manage-my-account&issue=account-linking

I basically just searched for "ea live chat" on Google and then ended up in https://help.ea.com/en/contact-us/
Then I selected Ea Play > PC > Manage my account > Account linking > Select contact option

After that it puts u in a webstie where u have to basically state ur problem and request for a live chat.

Hope this helps ^^

@Shikaar @beterax 

Thank you both! Especially Shikaar - that link was the perfect combination of selections to get a live chat option.

I'm just going to repeat it here for anyone googling this like me: https://help.ea.com/en/contact-us/new/?product=origin&category=manage-my-account&issue=manage-account-details

And some keywords for more searching:
Xbox account

Link account

Once per lifetime

New xbox account link to ea

ea live chat

Well guys. I tried with the support about trying to link my Xbox account and they told me the same thing as always. I guess you guys got lucky. 

EDIT: Contacted them again and they fixed my problem. Thanks guys. Today is a day to remember.

Me too, I was told about four months ago that nothing could be done to link my real account so I should make another account. I saw the updates in this thread today so I contacted chat and was told nothing could be done for another 2 months! 

What should I do now?

It wasn't straightforward when I did it, the mods on this site didn't understand the problem after 7 months. The live chat guys were in India or something.

They asked me for the Gamertag I'd like to link, I gave it to them and they said it was invalid, which it is obviously wasn't.

What they were really asking for was the "lifetime" tag that was previously linked, I gave them that then said in as many ways I could that the account was dead.

Inactive, closed, dead, gone, deleted, inaccessible. After that, they went quiet for a few minutes and said try linking now. I did that by just logging into the new EA app that pops-up with Gamepass, with my EA/Origin credentials. Then got the confirmation to link, instead of the dreaded "lifetime nonsense"

Keep trying, you may get a dud operator, I had a guy called Rahul, he was really on the ball.

just tested with support - they say that they do not know what to do till you send this topic with information that you want to cut the time and you are sure that you want to clean the old connection
works for me! so it takes only 5,5 month to fix it

After like 8 months I was finally able to get them to do this.

It took me over an hour explaining over and over and over to the rep, but I FINALLY got my new account linked.

Can confirm guys, you can get a new account added.

Also able to finally get this fixed!  Had 10+ year old lost Xbox account that I unlinked 6+ months ago and still wasn't able to link to a different Xbox account yesterday.

Contacted chat support and described issue as something like "I have Xbox Game Pass which provides an EA Play subscription, but my primary EA Account was linked to the wrong Xbox gamertag many years ago".  Advisor "mayank" was able to get me right through the process without any miscommunication, and didn't mention a 1 time exception maybe because I already had waited 6 months.

The next problem I had was that the EA Desktop app erroring on launch after I signed out of a temporary EA Account and was trying to use my real one.  I uninstalled the 'EA App', and reinstalled it from the Xbox link.  That fixed it.

After seeing the recent comments, I too have been able to finally link my two prime accounts together!  The advisor said it was a 'One time flag pass' to allow me to do it. 

It's such a relief they are now allowing this. It looks like the message has finally reached EA, although it's not something they are publishing anywhere! 

I have also contacted EA support through twitter. First they said it wasn't possible. When I asked for the exception to the rule to link a different Xbox account to my main EA account.

Straight away got an "Okay" and he linked a different Xbox account to my main EA account.

This "solution" took forever, but I'm happy enough that EA is finally making exceptions like this possible, which should have been the case months ago.

For me this is solved.

(edited because it was solved see bottom) 

GG to everyone who was able to finally get it fixed.

Sadly I'm still without a solution even after contacting support 3 times.

Xbox gamertag is linked to an old EA account which has been closed according to support. 

That old EA account was made with an old email address to which i no longer have access to.

According to support i need to login to that old account which seems impossible. 

Like many of you i asked for an exception to the rule but with no luck. 

So my Xbox gamertag is still being held hostage by EA. 

Came back to edit my post after a twitter DM solved my issue. Thanks to the great help from TJ over there i was finally able to connect my current EA account to my xbox account. 

glad you got it sorted, which Twitter account did you DM?

In the live chat, I was successfully able to unlink my old xbox account and link a new xbox account. SO as of 7th march, 2024. I can confirm that this works. Kudos to chat agent saurabh for helping me through this!

Apparently, they won't let me do it through the live chat like everyone else. They said the internal team was going to email me, but I don't have a whole lot of faith they actually will.