Re: Can't download games through EA Desktop

@Szeffszatana Can confirm this worked for me. But very frustrating, there is a reason why I disabled UAC...

Maybe I'm wrong here, but that UAC "fix" isn't for "fuadthehuman".

If I understand correctly I have the same issue where there is no "Install" option once you're on the EA desktop App because it's not available.

The EA desktop App only offers 2 option, "select a plan" or "buy the game".

As if you do not have a subscription. I think account linking for a number of people is bugged.

Just in case I did try the UAC "fix" and it's still not working.

@niyk88@fuadthehuman

hey did you guys ever figure out a solution to your issue? I have the exact same problem where I've linked my accounts but clicking install on the xbox app redirects me to EA desktop for the options to buy the game/subscription.

I've tried rebooting, uninstalling and installing through xbox, relinking my accounts and still no luck.

The most frustrating thing is that contacting EA support just flat out doesn't work; it keeps telling me they've made a new case, an email has been sent to confirm and we'll chat with you/call you in a minute. No chat room pop ups, no calls, not even an email or a record on my case history? (I've tried everything with adblockers, cookies, pop up allowance and different browsers then just gave up)

Tested it out again 5 minutes ago and can tell you it's still not working. 

I contacted EA Customer Support like 4 days ago I think it was. I was told that they are aware of the situation and that I should keep a lookout for information on "Social Media".

Now there has been ZERO updates. I have messaged EA Help as well on social media with no reply.

Normally I am quite a patient person. But when it comes to EA and now something that's supposed to be a part of my subscription that I pay for... Just because I know on EA's part, they most likely won't bothering putting out the "Update" that I'm supposed to be waiting for.

Perhaps I'm wrong but I've done all of what you've said as well "uninstalling" "relinking" etc, multiple times.

EDIT: See been trying to fix it, even trying multiple accounts - Niyk88

@YiofLtlFaith Hey were you able to solve the issue?

I am facing a similar issue where clicking on the install with game pass button in the xbox app sends me to the sign in page shows this error: {"error":"Internal server error","error_description":null,"error_code":null,"code":107019}

And when I repeat the above steps for logging in, I am able to login, however the EA desktop app refuses to recognise my Xbox Ultimate PC Game pass and asks me to subscribe to EA Play.

I'm having exactly this problem. I've tried everything in this thread so far with no luck. My account link is there, with the "xbox game pass" tag. I only have one account linked, which I play through PC only.

I can even see in the desktop app the little "play" icon next to my name, but whenever I try to download anything, either through the xbox app, or the EA app, it takes me to the store page with the option to either buy an EA play subscription, or buy the game.. @EA_Blueberry any updates on the issue?

I'm having the same exact issue. Reinstalled ea desktop and restarted the pc. Try UAC setting and everything else in this thread. This is so frustrating.

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@IronKaren wrote:

 @EA_Blueberry any updates on the issue?

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Just got back online and found out the team is looking into it. We'll update this post when we find out more info. If anyone here is aware of any workaround fixes, these forums act as a great resource for those looking for help on getting back into their games. Please share if you can. In the meantime, our teams are investigating to see what is causing this and we sincerely appreciate your patience. 

conseguiu? to com o mesmo problema.

This fixed the problem and I'm downloading EA games right now! Thank you! If take it would have taken forever to find that obscure reason as to why it wouldn't work. If I even was able to find it. So thanks everyone owes you a dept of gratitude. Search UAC in windows and put the sauce bar to the top! Genius friend

THANK YOU SOOOOO MUCH