Re: EA ap Background Service keeps running while EA app is stopped

Hi all,

Yes, it looks like a change was implemented in the EA app that now completely kills the BackgroundService process around a minute after the EA app has been closed.

I just tested this and the service does NOT close. In fact it is using a certain amount of my bandwidth as I write. The EA app was closed 90 minutes ago.

so is this service being used to collect user data and  PII.

the service does also run when the xbox app runs (in background), so if you have it all set on the EA App (disable all relevant settings as shared in this thread), and you close the xbox app, within one min. the ea service will close.

The only thing that concerns me is that i cannot link eabackgroundservice to internal gpu (laptop) even though you set that up correctly on Windows & Nvidia Settings. Imagine draining your battery as it activates your (high end) gpu..

This issue has not been fixed. The service does not stop after exiting the EA app. It continues to run in the background.

I'm just commenting to keep this issue open since it has not been fixed.

I see EA still hasn't done anything about this. Quelle surprise. I accidentally opened the app earlier today and found this thing still running in the background minutes later after closing everything else down.

I don't think there is any difficulty to resolve this problem by EA such a big Gaming company.

It is just atitude problem to react correctly. I saw there was a community office who responsed to this thread but then ... no more repsonse.

I think the issue here is less what it's doing, and more why can't we just make it stop.  I have it running in my background tasks right now.  Can't launch EA app.  Can't end the background service, either, it just won't stop running.  I have gone into task manager and right click>end task at least 10 times now and it persists.  I have never seen this with any other background process, and it frankly should not be allowed to happen.

I think the main issue here is not what the service does more the fact that it's continuously running in the background even when the EA App is completely closed.

It totally puts me off using the EA App.

Which is a contradiction to what was said earlier, which was that the service stops running a minute after the app itself is closed. According to what you're now saying and speaking from experience, that clearly wasn't and still isn't true. When I shut the app down I want all the processes to stop with it. Nothing about the service is so important that it needs to be running in the background all the time. I can't even check if it's still running nor close it down from the icon tray. I have to chase it down in Task Manager.

Either it closes itself down, which was stated earlier, or it doesn't, in which case we were mislead. I am so tired of businesses thinking my computer is theirs to do with as they please.

Hey @Pekmez-Pita,

Please see our post about "The EA app Background Service and how it's being used" to learn more about why it might (sometimes) still be running in the background, without the app itself being fully active.

Thanks.

Dear EA Communtiy member: Seen from my own ICT professional and legal point of view:
I think EA customers have asked and waited long enough for EA to re-designed this privacy invading behaviour of their "APP"

How about taking a whole fresh and different approach and collectively begin to report this unwanted, undocumented, untransparent malicious
malware/spyware like DESIGNED! "EAP-APP" behaviour to the propper legal, computer-security and privacy respecting authorities around the world?

A - In the EU I guess this kind of "APP-behaviour" violates a lot of GDPR dataprotection guidelines and laws:
Links to relevant resources:
- https://gdpr.eu/what-is-gdpr/
- https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32016R0679

B - Contact the local "Cybercrime Fighting division of your own governments" ?
- https://www.ic3.gov/
- https://www.interpol.int/Crimes/Cybercrime
- https://www.europol.europa.eu/crime-areas-and-statistics/crime-areas/cybercrime

C - How about getting EFF and WIRED attention for this?: (i'm sure they love a good data privacy r*ping story)
- https://www.eff.org/
- https://www.wired.com/

Question: Is anyone here old enough to remember the Sony Rootkit case?
- https://en.wikipedia.org/wiki/Sony_BMG_copy_protection_rootkit_scandal
- https://www.csoonline.com/article/553369/sony-bmg-rootkit-scandal-10-years-later.html

NOTE: "We The Gamers" - bought our games back in the days with a perfectly working Origin launcher that we could fully adjust and control:
EA now has decided - without! our! consent! - to kind of (socially) "hack" OUR OWNED COMPUTERS and thereby force us to give up our original launchers and start to use their buggy EA_APP ? Now tell me - on how many fronts (legally, technically, ethically, options 4,5,6)  does this breach computer security and consumer-protection law(s)?

"We The Games" need to start playing this EA-APP modification game at an entirely different level folks...

@EA_Leeuw  "(sometimes) still be running in the background" again isn't true from what I've experienced, nor does it need to be doing that at all even if it were. I've never seen it shut itself down of its own accord. That thing runs and hogs resources until you end it by force. If all it's doing is keeping the games and app up to date it could do that when the app is actually running, it wouldn't need to do it in a way that comes across as deliberately surrepticious. I don't think it's unreasonable for people to want control over something running on their system that doesn't want to shut itself off.

This issue seems had been resolved by newest version of EA App.

No it hasn't,  the background service continues to run post application closing even after configuring the settings.

Problem is aside from this clearly being some spyware data selling bs bc... why can't the EA app itself update games? if that's what it's for?

The main problem aside from the obvious one is that THE BACKGROUND SERVICES ARE ALWAYS RUNNING, even only a freshly re-launched computer. In fact, often times because EA background services are already running by the time I launch the EA app for the first time my library can't be properly loaded because the EA app is confused. EA background services are ALWAYS running for me (I have all services disabled in my account settings) and are ALWAYS blocking the EA app from accessing my library (see https://answers.ea.com/t5/Bug-Reports-Technical-Issues/Things-are-taking-a-little-longer-than-usual-to-load-up-Hang/m-p/12343091). I literally boot my PC, open the EA app, EA app says bg services are running, library cannot be opened, I have to use task manager to close both and then re-boot the EA app. WTF? You guys are literally hindering your main app via your own spyware.

Telling us how it's being used is not an acceptable answer to this problem. The problem is that it's running and can't be stopped, in my case, without going into Task Manager on Windows 11. That's simply not acceptable no matter how benign you think your reasons are. Please make it stop when the app is closed.