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c81b1753da6d1de's avatar
c81b1753da6d1de
2 years ago

Re: "The EA app timed out" Error even with good internet connection

Heya, I'm trying to install DAI since I got it on Epic, and while I can launch the EA app normally, trying to install DAI gives me a separate window or the EA app that immediately throws up a popup saying the app has timed out. Does anyone know how to deal with this? The EA app is freshly installed so it's not an issue with it being old or anything.

I'm also not sure why it's telling me to sign in when I'm already signed in via the 'normal' app. I wanted to try linking my Epic and EA accounts via the latter's app to see if that helps, but the only available option is Discord.

There seems to be a lot of similar issues listed here, but I haven't seen any so far that specifically mention not being able to even install the game at all.

3 Replies

  • holger1405's avatar
    holger1405
    Hero+
    2 years ago

    @c81b1753da6d1dee 

    • Press the Windows key and "R" at the same time
    • Into the new window, type or copy & paste:  "%temp%"   (Without the quotes.) > hit "ENTER"
    • Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
      (If some files or folders can't be deleted, reboot and try again.)

    Then:

    • Go here and download "Revo Uninstaller". (The freeware version, Portable version works too.
    • Run "Revo Uninstaller" > Uninstall EA app.
    • At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "intensive" > Browse.
    • If "Remaining registration content found" is displayed > Select All > Delete > Next
    • When "Remaining Data and Folders" is displayed > Select All (Make sure the "Origin Games" folder is not in the list) > Delete.
    • Restart the PC > Reinstall the newest version of EA app from here.
    • Test.

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