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EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
2 years ago

Re: "failed to create folder"

Hi there, do you have any Antivirus installed? In case you have, I'd suggest temporarily disabling it while you try to update the game. 

4 Replies

  • scuba21's avatar
    scuba21
    2 years ago

    After many attempts, I noticed that Bitdefender recognised a file as suspicious or possibly dangerous. Somehow, even after excluding the installation folder from virus scanning, the folder was inaccessible in terms of updating the game and the ea app kept repeating the same error message. That said, I tried to install the game in a different location. That did the trick.

    TL;DR: Antivirus locked the installation folder and finally I installed it in a different location. 

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 years ago
    @scuba21 Thanks for letting us know! The team is aware of the issue with Bitdefender and it's currently being investigated. I'm glad you managed to install your game!

    Have fun!
  • scuba21's avatar
    scuba21
    2 years ago

    The suspicious file was "BF2042.exe_DiP_Staged".

    Thanks for the suport

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