Re: Unable to connect to EA download manager

Try downloading the newest patch manually here:

http://answers.ea.com/t5/The-Sims-3/FAQ-Patch-1-63/td-p/67858/

Nope, this still hasn't worked?

I have deleted and re installed origin. Still nothing. Can I have a complaints email please?

is there a way I can play the game without using the origin download?

What happens if you just click the message away ? What are you trying to do ? Play the game ? Install an expansion pack ?

What is your base game version right now ?

Open the launcher and check the number in the lower left corner

I am just trying to play the game. I played it once, worked fine. Downloaded another Sims 3 game and this started to happen. All I do is press play on the launcher and nothing happens, it just closes down.

Version; 6.0.81.019017

You're not update to the latest patch then.

What failed when you tried the super patch ? Did you download and then doubleclick on the file to install ?

What's your opertating system ?

I installed it , and it was installed to the launcher too. However, the 'unable to connect to EA manager' is still showing and when I press play, still nothing will load up?

Can I get my money back? Tired everything suggested now and still nothing, been on going for 2 weeks

oh and windows 8

Do you have bitdefender on your computer ? Did you try reinstalling Origin ?

what is a bitdefender? and yes a number of times

BitDefender is a security software that conflicts with the game on Windows 8.

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Are your accounts connected ?

No I don't have birDefender and I have tried to create a sims account however he website will not allow me to do that either

is there an ad blocker or pop up blocker stopping the connection ? have you tried giveing origin admin rights  close the origin client and go directly to you origin folder  C:\Program Files\Origin Games. Run the origin.exe in this folder with a rightclick -> run as administrator restart the computer or C:\Program Files\(x86)Origin restart the computer

have you tired the beta version of origin ?

Launch Origin and log in with your account

- Click Origin in the top left (main menu)

- Select Application Settings

- From General tab, scroll down to "Update to the beta version if available" and tick the checkbox

- Restart Origin

edit minor dp

thanks, tried both of those and it is still not working. I managed to play it once or twice before this happened

So you have no game specific sims account on Origin (as shown in picture above)

The sims I have is; Sims 3, Sims Nightlife and Sims High-end loft stuff. I played sims 3 once or twice, then downloaded nightlife and high end on to my laptop. Brought the download version online as I have a netbook and downloaded the games via origin.

Not what I mean.

If you go to your Origin account setting, does it show your thesims3.com identity as connected as it does in the one I posted earlier. Do you have a game specific identity for the sims 3 ?

Also, you play on a net book ? Those are below specs. Might be your issue.

no, the sims website wont allow me to create an account.

right, well why was I able to play it before with no issue until I downloaded the other games

there was no information saying it will not work on netbooks? So how do I claim my money back?

The game has minimum specs and net books are normally below those.

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I can' tell you what your main issue is but I feel I can't help you, so I'm sorry. Maybe someone else can.

so can you give me an email address or something I can ask for my money back? Because I cannot find one only.

online

Game advisors can be found through live chat.

1. https://help.ea.com/en/contact-us/ 
2. Set your language to US at the bottom
3. Click on Contact a game advisor 
4. Describe your issue with a few words
5. Click on Find a Solution
6. Select Product: ex: The Sims 3 or Origin
7. Select Issue Type: ex: Billing/Purchasing or Account Management
8. Select Platform: PC
9. Click Find solution
10. Scroll down and click I still need help
11. Click Chat Now to chat with a Game Advisor
    

With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html