Forum Discussion

13 Replies

  • Anonymous's avatar
    Anonymous
    12 years ago

    I tried the factory reset and playing not logged in but that didn't work. I have now unistalled everything and only reinstalled the base game and am still getting the same problem. 

  • crinrict's avatar
    crinrict
    Hero+
    12 years ago

    So the tick staying grey continues even if you remove all user files and NOT putting them back for the moment ?

    (just making sure I understand right)

  • Anonymous's avatar
    Anonymous
    12 years ago

    I completely unistalled all the games and deleted the files to start from scratch. Reinstalled only the base game let it patch and update. Loaded up fine and starting a game through CAS worked fine but when I started a new game and clicked choose a household it stopped at the greyed out tick.

  • crinrict's avatar
    crinrict
    Hero+
    12 years ago

    Did you try playing in offline mode ? Not logging in or turning off the ingame store while playing ?

  • Anonymous's avatar
    Anonymous
    12 years ago

    I am having the same problem I have tried it on 3 different computers as well and still no progress.

  • Anonymous's avatar
    Anonymous
    12 years ago

    I am having the same problem I have tried it on 3 different computers as well and still no progress.

  • crinrict's avatar
    crinrict
    Hero+
    12 years ago

    Do those computers all have a different set of user files or did you move anything over ?

    Did you try all the suggestions in this thread ?

  • Anonymous's avatar
    Anonymous
    12 years ago

    I am attempting to play off of a purchased starter pack not the downloaded one. So could it be a problem with the disk itself?

  • Anonymous's avatar
    Anonymous
    12 years ago

    Or maybe the data on the disk, and yes I have tried the above solutions.

  • crinrict's avatar
    crinrict
    Hero+
    12 years ago

    It's the same data. That should not make a difference if everything got installed properly.

    Are you logging in when trying to play ? If so, can you try without.

  • Anonymous's avatar
    Anonymous
    12 years ago

    i have tried both with and without.

  • Anonymous's avatar
    Anonymous
    12 years ago

    ------------------
    System Information
    ------------------
    Time of this report: 9/16/2013, 23:03:40
           Machine name: USER-HP
       Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130801-1533)
               Language: English (Regional Setting: English)
    System Manufacturer: Hewlett-Packard
           System Model: HP Pavilion g6 Notebook PC
                   BIOS: InsydeH2O Version CCB.03.61.17F.44
              Processor: AMD A4-3320M APU with Radeon(tm) HD Graphics (2 CPUs), ~2.0GHz
                 Memory: 4096MB RAM
    Available OS Memory: 3562MB RAM
              Page File: 1481MB used, 5642MB available
            Windows Dir: C:\Windows
        DirectX Version: DirectX 11
    DX Setup Parameters: Not found
       User DPI Setting: Using System DPI
     System DPI Setting: 96 DPI (100 percent)
        DWM DPI Scaling: Disabled
         DxDiag Version: 6.01.7601.17514 32bit Unicode

    ------------
    DxDiag Notes
    ------------
          Display Tab 1: No problems found.
            Sound Tab 1: No problems found.
            Sound Tab 2: No problems found.
              Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D:    0/4 (retail)
    DirectDraw:  0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay:  0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow:  0/6 (retail)

    ---------------
    Display Devices
    ---------------
              Card name: AMD Radeon HD 6480G
           Manufacturer: Advanced Micro Devices, Inc.
              Chip type: AMD Radeon HD 6480G (0x9648)
               DAC type: Internal DAC(400MHz)
             Device Key: Enum\PCI\VEN_1002&DEV_9648&SUBSYS_169B103C&REV_00
         Display Memory: 2024 MB
       Dedicated Memory: 499 MB
          Shared Memory: 1525 MB
           Current Mode: 1366 x 768 (32 bit) (60Hz)
           Monitor Name: Generic PnP Monitor
          Monitor Model: unknown
             Monitor Id: CMO15A7
            Native Mode: 1366 x 768(p) (59.989Hz)
            Output Type: Internal
            Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
    Driver File Version: 8.17.0010.1191 (English)
         Driver Version: 12.104.0.0
            DDI Version: 11
           Driver Model: WDDM 1.1
      Driver Attributes: Final Retail
       Driver Date/Size: 3/28/2013 19:37:02, 1155264 bytes
            WHQL Logo'd: Yes
        WHQL Date Stamp:
      Device Identifier: {D7B71EE2-D508-11CF-2B77-9136BEC2C535}
              Vendor ID: 0x1002
              Device ID: 0x9648
              SubSys ID: 0x169B103C
            Revision ID: 0x0000
     Driver Strong Name: oem69.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Sumo_Mobile:12.104.0.0😛ci\ven_1002&dev_9648
         Rank Of Driver: 00E62001
            Video Accel: ModeMPEG2_A ModeMPEG2_C
       Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                         {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                         {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                         {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
           D3D9 Overlay: Not Supported
                DXVA-HD: Not Supported
           DDraw Status: Enabled
             D3D Status: Enabled
             AGP Status: Enabled

    -------------
    Sound Devices
    -------------
                Description: Speakers and Headphones (IDT High Definition Audio CODEC)
     Default Sound Playback: Yes
     Default Voice Playback: Yes
                Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_7605&SUBSYS_103C169B&REV_1001
            Manufacturer ID: 1
                 Product ID: 100
                       Type: WDM
                Driver Name: stwrt64.sys
             Driver Version: 6.10.6365.0000 (English)
          Driver Attributes: Final Retail
                WHQL Logo'd: Yes
              Date and Size: 9/8/2011 06:42:28, 535040 bytes
                Other Files:
            Driver Provider: IDT
             HW Accel Level: Basic
                  Cap Flags: 0xF1F
        Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
     Static/Strm HW 3D Bufs: 0, 0
                  HW Memory: 0
           Voice Management: No
     EAX(tm) 2.0 Listen/Src: No, No
       I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

                Description: Communications Headphones (IDT High Definition Audio CODEC)
     Default Sound Playback: No
     Default Voice Playback: No
                Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_7605&SUBSYS_103C169B&REV_1001
            Manufacturer ID: 1
                 Product ID: 100
                       Type: WDM
                Driver Name: stwrt64.sys
             Driver Version: 6.10.6365.0000 (English)
          Driver Attributes: Final Retail
                WHQL Logo'd: Yes
              Date and Size: 9/8/2011 06:42:28, 535040 bytes
                Other Files:
            Driver Provider: IDT
             HW Accel Level: Basic
                  Cap Flags: 0xF1F
        Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
     Static/Strm HW 3D Bufs: 0, 0
                  HW Memory: 0
           Voice Management: No
     EAX(tm) 2.0 Listen/Src: No, No
       I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    ---------------------
    Sound Capture Devices
    ---------------------
                Description: Internal Mic (IDT High Definition Audio CODEC)
      Default Sound Capture: Yes
      Default Voice Capture: Yes
                Driver Name: stwrt64.sys
             Driver Version: 6.10.6365.0000 (English)
          Driver Attributes: Final Retail
              Date and Size: 9/8/2011 06:42:28, 535040 bytes
                  Cap Flags: 0x1
               Format Flags: 0xFFFFF

                Description: Stereo Mix (IDT High Definition Audio CODEC)
      Default Sound Capture: No
      Default Voice Capture: No
                Driver Name: stwrt64.sys
             Driver Version: 6.10.6365.0000 (English)
          Driver Attributes: Final Retail
              Date and Size: 9/8/2011 06:42:28, 535040 bytes
                  Cap Flags: 0x1
               Format Flags: 0xFFFFF

                Description: External Mic (IDT High Definition Audio CODEC)
      Default Sound Capture: No
      Default Voice Capture: No
                Driver Name: stwrt64.sys
             Driver Version: 6.10.6365.0000 (English)
          Driver Attributes: Final Retail
              Date and Size: 9/8/2011 06:42:28, 535040 bytes
                  Cap Flags: 0x1
               Format Flags: 0xFFFFF

    -------------------
    DirectInput Devices
    -------------------
          Device Name: Mouse
             Attached: 1
        Controller ID: n/a
    Vendor/Product ID: n/a
            FF Driver: n/a

          Device Name: Keyboard
             Attached: 1
        Controller ID: n/a
    Vendor/Product ID: n/a
            FF Driver: n/a

    Poll w/ Interrupt: No

    -----------
    USB Devices
    -----------
    + USB Root Hub
    | Vendor/Product ID: 0x1022, 0x7807
    | Matching Device ID: usb\root_hub
    | Service: usbhub

    ----------------
    Gameport Devices
    ----------------

    ------------
    PS/2 Devices
    ------------
    + Standard PS/2 Keyboard
    | Matching Device ID: *pnp0303
    | Service: i8042prt
    |
    + Terminal Server Keyboard Driver
    | Matching Device ID: root\rdp_kbd
    | Upper Filters: kbdclass
    | Service: TermDD
    |
    + Synaptics PS/2 Port TouchPad
    | Matching Device ID: *syn1e49
    | Upper Filters: SynTP
    | Service: i8042prt
    |
    + Terminal Server Mouse Driver
    | Matching Device ID: root\rdp_mou
    | Upper Filters: mouclass
    | Service: TermDD

    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
          Drive: C:
     Free Space: 538.7 GB
    Total Space: 677.1 GB
    File System: NTFS
          Model: Hitachi HTS547575A9E384 SATA Disk Device

          Drive: D:
     Free Space: 31.9 GB
    Total Space: 31.9 GB
    File System: FAT32
          Model: Hitachi HTS547575A9E384 SATA Disk Device

          Drive: E:
     Free Space: 6.1 GB
    Total Space: 6.1 GB
    File System: FAT32
          Model: Hitachi HTS547575A9E384 SATA Disk Device

          Drive: Q:
          Model: n/a

          Drive: F:
          Model: hp DVDRAM GT50N SATA CdRom Device
         Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

    --------------
    System Devices
    --------------
         Name: Standard Enhanced PCI to USB Host Controller
    Device ID: PCI\VEN_1022&DEV_7808&SUBSYS_169B103C&REV_11\3&2411E6FE&3&9A
       Driver: n/a

         Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1719&SUBSYS_00000000&REV_00\3&2411E6FE&3&C7
       Driver: n/a

         Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1701&SUBSYS_00000000&REV_00\3&2411E6FE&3&C1
       Driver: n/a

         Name: Broadcom 4313GN 802.11b/g/n 1x1 Wi-Fi Adapter
    Device ID: PCI\VEN_14E4&DEV_4727&SUBSYS_1795103C&REV_01\4&16F9DD14&0&00A9
       Driver: n/a

         Name: Standard Enhanced PCI to USB Host Controller
    Device ID: PCI\VEN_1022&DEV_7808&SUBSYS_169B103C&REV_11\3&2411E6FE&3&92
       Driver: n/a

         Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1718&SUBSYS_00000000&REV_00\3&2411E6FE&3&C5
       Driver: n/a

         Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1700&SUBSYS_00000000&REV_43\3&2411E6FE&3&C0
       Driver: n/a

         Name: Realtek PCIe FE Family Controller
    Device ID: PCI\VEN_10EC&DEV_8136&SUBSYS_169B103C&REV_05\4&39FB9FE0&0&0020
       Driver: n/a

         Name: Standard OpenHCD USB Host Controller
    Device ID: PCI\VEN_1022&DEV_7807&SUBSYS_169B103C&REV_11\3&2411E6FE&3&98
       Driver: n/a

         Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1716&SUBSYS_00000000&REV_00\3&2411E6FE&3&C6
       Driver: n/a

         Name: AMD Radeon HD 6480G
    Device ID: PCI\VEN_1002&DEV_9648&SUBSYS_169B103C&REV_00\3&2411E6FE&3&08
       Driver: n/a

         Name: Realtek PCIE CardReader
    Device ID: PCI\VEN_10EC&DEV_5209&SUBSYS_169B103C&REV_01\4&42C02CE&0&00AA
       Driver: n/a

         Name: Standard OpenHCD USB Host Controller
    Device ID: PCI\VEN_1022&DEV_7807&SUBSYS_169B103C&REV_11\3&2411E6FE&3&90
       Driver: n/a

         Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_1022&DEV_1709&SUBSYS_12341022&REV_00\3&2411E6FE&3&20
       Driver: n/a

         Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_1022&DEV_780F&SUBSYS_00000000&REV_40\3&2411E6FE&3&A4
       Driver: n/a

         Name: AMD SATA Controller
    Device ID: PCI\VEN_1022&DEV_7804&SUBSYS_169B103C&REV_00\3&2411E6FE&3&88
       Driver: n/a

         Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1705&SUBSYS_169B103C&REV_00\3&2411E6FE&3&00
       Driver: n/a

         Name: High Definition Audio Controller
    Device ID: PCI\VEN_1002&DEV_1714&SUBSYS_17141002&REV_00\3&2411E6FE&3&09
       Driver: n/a

         Name: PCI standard ISA bridge
    Device ID: PCI\VEN_1022&DEV_780E&SUBSYS_169B103C&REV_11\3&2411E6FE&3&A3
       Driver: n/a

         Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_1022&DEV_43A2&SUBSYS_00001022&REV_00\3&2411E6FE&3&AA
       Driver: n/a

         Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1704&SUBSYS_00000000&REV_00\3&2411E6FE&3&C4
       Driver: n/a

         Name: High Definition Audio Controller
    Device ID: PCI\VEN_1022&DEV_780D&SUBSYS_169B103C&REV_01\3&2411E6FE&3&A2
       Driver: n/a

         Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_1022&DEV_43A1&SUBSYS_00001022&REV_00\3&2411E6FE&3&A9
       Driver: n/a

         Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1703&SUBSYS_00000000&REV_00\3&2411E6FE&3&C3
       Driver: n/a

         Name: AMD SMBus
    Device ID: PCI\VEN_1022&DEV_780B&SUBSYS_169B103C&REV_13\3&2411E6FE&3&A0
       Driver: n/a

         Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_1022&DEV_43A0&SUBSYS_00001022&REV_00\3&2411E6FE&3&A8
       Driver: n/a

         Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1702&SUBSYS_00000000&REV_00\3&2411E6FE&3&C2
       Driver: n/a

    ------------------
    DirectShow Filters
    ------------------


About The Sims 3 Technical Issues

Get help with issues in The Sims 3 from fellow Simmers.83,282 PostsLatest Activity: 6 days ago