Re: The Sims 3 Purchase History

on the sims 3 site under your user name is a drop down menu-click the little arrow-my store account-then purchase history you may be asked to enter your password again go to your purchase history download and install your item if it's not showing up then contact CS

They can be found here: https://help.ea.com/contact-us
Choose a category, a game and a platform for the contact options to show up.
If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

edit typo