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EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

Re: Sims 3 Pets available to download in EA App but not showing in game

Hi there @Rachel5411,

It sounds like Pets may have been removed from your account- this isn't something we'd be able to verify or check on over AHQ as we don't have access to your account details here, so live support would need to look over the account details with you and check on that. 

I'd recommend speaking with live support over Twitter or Facebook so they can look into this further with you and see what's happened with your account- if you have any issues getting through to support there, please be sure to let me know. 

2 Replies

  • Rachel5411's avatar
    Rachel5411
    3 years ago

    Thanks for your reply!

    I've already spoken to them on chat and they just said that as I didnt buy it on origin there was nothing they could do as they couldn't verify the purchase. Their only solution was to speak to the retailer I bought it from (can't remember who that was!) Or buy the game again (which I can't do on EA app as it just says I already own it!) 

    So I'm lost! 

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @Rachel5411 

    Try purchasing Pets through the EA App again, let me know if you're still getting an error there please. 

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