Game launcher crashes when I open the downloads tab in Sims 3, maybe someone has ideas how to fix this problem. I play in Mac. I uninstalled everything and then reinstalled but unfortunately it didn't help. I bought a new world - Roaring Heights Gold Edition but I can't download it in my game when launcher crashes.
The same is happening to me. I bought Hidden Springs and suddenly the game crashes at launch, won't let me open the downloads folder (crashes again). Repairing the game from the EA app, removing all the custom content, uninstalling and the reinstalling the game doesn't resolve the issue.
mannnnnuu dockhals Try removing the Downloads folder inside Documents > Electronic Arts > The Sims 3. Download a fresh copy of Roaring Heights, which will create a new Downloads folder, and see whether the launcher works properly.
The files in Downloads are no longer needed after you install the content they contain, so you could delete this entire folder if you wanted. But if you've downloaded other content that you'd like to be able to use in the future without tracking it down again, you can keep this folder somewhere else and add back the files you want to reinstall when necessary.
Uninstalling and reinstalling the game doesn't help with this kind of issue because it doesn't touch the user files: everything in Documents > Electronic Arts > The Sims 3.
dockhals If the above doesn't help, please let me know whether your computer runs Windows or macOS, for future reference.
I'm running the game on Mac OS Sequoia 15.4.1. I have removed the downloads folder; it didn't resolve the issue. I have repaired the game. That didn't help either. The game will start without any custom content, hidden springs is NOT in the list of worlds. Content cannot be added back because (once again) the launcher crashes. The downloads tab cannot be opened. Quitting the game leaves me stuck in a force quit situation. None of this was happening before purchasing the new world, which isn't even showing up.
I am having the exact same problem. On the exact same Mac OS. I purchased Hidden Springs and Monte Vista. Deleted all of my cc, cleared my cache, reinstalled, everything.
puzzlezaddict Your instructions helped me, thank you! I can open downloads tab, just for once, but can :) but now I have problem with installing it.. It starts installing, takes a little bit time but crashes then and automatically closes the game launcher. Do you have a solution for this too? I'm very thankful!
mannnnnuu dockhals JeanieJean1015 As a test, please move the entire Sims 3 folder out of Documents > Electronic Arts and onto your desktop. If it copies instead of moving, or you get an error when trying to move it, stop here and let me know.
Otherwise, open the launcher to spawn a clean folder, download one Store item, install it, and see whether it works, both whether the launcher behaves and whether the content shows up in-game. If everything looks fine, restart your computer and check both the launcher and game again, just to be sure.
If this doesn't help, please create a new admin account on your Mac, repair the game (EA App > Sims 3 > Manage > Repair) and do the above there. Don't link the account to your Apple ID (you can skip this step).
If this doesn't help either, please let me know whether you use a third-party antivirus or any kind of cleaner app. Something may be blocking Sims 3 or deleting essential files.
puzzlezaddict I moved the entire Sims 3 folder out of Documents > Electronic Arts onto my desktop, there were no problems but the forward steps didn't work unfortunately - launcher crashes when I try to download the world from downloads tab, even in a new admin account.
No, I don't use a third-party antivirus or any kind of cleaner app.
Same, I don't think I have any third party anything either
I have the same problem.
I'm on M1 - macOS Sequoia 15.4.1
Clicking on the Download tab send me to EA-App, any Sims3Pack file in the Download folder ( brand new or not ) isn't recognized by launcher.
I don't have third party and I reinstalled Sims3 today.
mannnnnuu One other suggestion I have is to create your own Sims3Pack by exporting a household or lot, then move the file from Exports to Downloads and see what happens. The idea is to see whether the problem is any Sims3Pack, or simply any that you download from elsewhere. If the created one works, that's weird; if it doesn't work, I guess the OS (or some OS setting) has broken the feature.
Apple has also released Sequoia 15.5 if you want to try updating. I would definitely suggest it if the above doesn't work, just to see.
JeanieJean1015 If you've tried everything else in this thread, please try the above as well.
K-Hippie The problem covered in this thread is that the launcher crashes when someone attemps to view the content in the Downloads tab. That's not the same as the content being unrecognized. If your launcher is NOT crashing, and the content simply doesn't show up, please create your own thread.
