Re: PS5 deluxe edition - Can't Play, only lets me play round with Scottie Scheffler

Hi, having the same issue. Have signed up for Deluxe Edition & seem to be stuck where I go straight into 18 holes with Scheffler. Can't access the menus or anything in the game. 

Please help

Same here. Bought deluxe version on PS5 and only let's me play Augusta with Scheffler. Cannot exit to main menu, can only restart round.

When deluxe version opens up, automatically starts Masters with Scottie Scheffler on the first tee. Unable to create a player, enter career mode, and career journey. Any help will be appreciated.

Hey Everyone, 

Thanks for letting us know about this, I wanted to check if it would be possible to get a bit more information from anyone who can only play a round with Scottie Scheffler.

Platform:

PSN ID/Xbox GT:

Region:

Are you getting an error message?

Date this issue started (is it still happening?)?

Is anything else happening?

Are you only able to enter a match with Scottie Scheffler?
What happens if you try to leave the round or quit the game and relaunch?

Please share any steps you've tried to far to resolve the issue:

If possible, share a Screenshot or Clip...

If on PC, please share a DxDiag

Cheers!

You can only play with sheffler and when you try to leave you can only press restart the round. And when you close the game and go back in to the game you start where you left of in the round with sheffler

PS5 bought in December 

Bowling Green, Kentucky 

Started yesterday afternoon First launch of program nice intro, had Sir Nick say hi (voice over) pressed button to start, after Masters introduction went straight to first tee. 
Never saw any error messages 

controls seem to work fine

no matches with Scottie, just playing the round

Upon leaving the game, restart goes right back to masters intro and Scottie in the first tee 

have even closed the game, opened another PS5 game, closed it and returned to PGA with the same results (Masters with Scottie on first tee)

Have even shut down PS5 for reboot and same result. 
no other options.  Was going to delete the game and reinstall it from the library.  That was next. 

Platform: ps5

PSN ID/Xbox GT: willybear24 

Region: Northeast

Are you getting an error message? No

Date this issue started (is it still happening?)? 4/4 and yes still happening

Is anything else happening? No, just won't let you select anything other than restart round

Are you only able to enter a match with Scottie Scheffler? At the start of the game it says "select any button to continue" After I hit X it takes me to Augusta playing as Scottie Scheffler and there's no way to exit the mode, it only allows me to restart the round.
What happens if you try to leave the round or quit the game and relaunch? The option to leave the round or quit is not there, only restart round. I closed the game and restarted numerous times and same thing happens

Please share any steps you've tried to far to resolve the issue: Restarting the game, restarting the PS5, finished the round to see if the option to leave was available and it wasn't, only allowed me to restart the round

PSN ID.  KYTRVLR  

NOW IT IS SCREWED UP

TURNED OFF PS5

DELETED PGA TOUR GAME

WENT YO LIBRARY TO REDOWNLOAD AND NOW CANNOT RELOAD GAME

STUCK IN DOWNLOAD QUE

THIS IS GETTING OLD VERY FAST

100% sounds like a coding issue. as in they didnt really personally test the game enough to understand what might "malfunction". having only 50 people test a game (i doubt they have that many but just assume they did) vs 1 million people in the first week.... yea. and if one person has a problem but they dont acknowledge it or ignore it, boom this is what we get.) i kno they can fix it, but 100% its a problem with their coding and optimization. i'v seen many messages from this forum and steams forums of countless people unable to play, across all platforms. its almost like they made the game, wrote the coding but never played for more than, start the game, get to main menu, change some settings "OK IT WORKS GUYS SEND IT OUT!" thankfully i was able to find a fix for my own set up and havent had any issues since, but the fact remains.... i paid how much for a AAA game and then had to spend two days researching and "debugging" FOR FREE mind you, to fix the game. maybe i should not have helped them and tell them what worked for me.... don't they get paid for that???? so like wtf?

@Kapill89 @joedernz123 @irish492 @83b571954d8c5d50 @Willybear24 

This issue is most likely due to early install and will resolve once the game is fully *released. 

Also, when replying to our info request on this thread, please specify if your PS5 is Disc or Digital, thanks.

I PAID FOR A COMPLETE DOWNLOAD VERSION 

AND ALL I GOT WAS A HEADACHE, FRUSTRATION, AND A BUNCH OF [Edit - Admin.]

WHAT GOOD IS IT TO HAVE AN EARLY RELEASE WHEN YOU CAN’T EVEN GET IT TO WORK PROPERLY?

I figured it out. Delete the version that you downloaded, and go to version before you redownload. Then you can download the deluxe version. We were downloading the demo for the standard version.

Tried to download the game from my PS5 library.  Same results, heading to the first tee of the Masters with Scottie.  
What is the process of requesting a refund for a defective product?

Any information will be greatly appreciated.  

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@83b571954d8c5d50 wrote:

What is the process of requesting a refund for a defective product?

Any information will be greatly appreciated.  

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How to get a refund for EA games

Same here… EA please fix this!!!

Same situation- I deleted and re-downloaded it, but it's still only Scottie at ANGC. 😬

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@golfadi90 wrote:

Same here… EA please fix this!!!

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EA,

I am also having issues with my standard edition download for the PS5.  I downloaded the game this morning from the PS Store, and when I played, I couldn't get past the Scottie intro - I could only replay.  I deleted the game and re-downloaded and had the same issue.

I expect to have this resolved immediately or I want my money back.  Pitiful that you would put out a game that doesn't work.

Thank you.

It still does not work. Please offer a solution!

I am also having issues getting past the Scottie intro. It only allows me to restart. I bought this game because I heard it was going to be better than 2k23, but at least 2k23 works! If it is not fixed I will be asking for a refund and purchasing a golf game that actually functions.

Platform:  PS5

PSN ID/Xbox GT: madmonkey007

Region: US

Are you getting an error message? No 

Date this issue started (is it still happening?)? 
04/07/2023

Is anything else happening?

My created player isn’t listed. It forced me to create a new one.  However, my challenges are done without the level or XP (see picture)

I also don’t have the deluxe items that I purchased (see screenshot)

Are you only able to enter a match with Scottie Scheffler? Yes 
What happens if you try to leave the round or quit the game and relaunch? Same issues 

Please share any steps you've tried to far to resolve the issue: I have uninstalled and reinstalled the game

If possible, share a Screenshot or Clip...

No error code,no menus apart from resume or restart

Platform: ps5 digital edition

PSN ID/Xbox GT: ed147die

Region: uk

Are you getting an error message? No

Date this issue started (is it still happening?)? Pre release 4th April (yes still happening now on release date)

Is anything else happening? No

Are you only able to enter a match with Scottie Scheffler? Yes
What happens if you try to leave the round or quit the game and relaunch? Will only give me the option to restart match 

Please share any steps you've tried to far to resolve the issue: I have un installed and re installed the game and still get the same outcome. 

video attached.