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EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Re: Madden 24 can't connect to server.

Hi @nutachi 

I believe maintenance should have recently been completed, can we try closing the game and restarting your console? After, let us know if you continue having issues. 

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  • nutachi's avatar
    nutachi
    2 years ago

    same for me dude. 

    It says the same thing every time after it says to press any button, i get those messages. 0 help from anyone

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @nutachi Thanks for the update, Can we try going through the following and checking if we can reach Sony and EA servers after?

    • Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
    • Verify you signed into your PSN account
    • Check for updates 
    • Restore Licence
    • Try the steps in our Connection and Advance Connection Guides 
    • Open your PS5 NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  

    Thanks!

  • nutachi's avatar
    nutachi
    2 years ago

    Update

    Even after doing all of those things, the unable to verify account and attention pop up still show up and doesn't let me play

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    HI @nutachi Thanks for trying those steps... Would it be possible to get the following information?

    - What type if network are you using?

    - What is your NAT Type? 

    - Does any other account on the PlayStation have connection issues to Madden 24?

  • nutachi's avatar
    nutachi
    2 years ago

    I'm using wired 

    NAT Type 2

    And I just have one account on my ps5.

    But I only have problems with madden 24

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago
    @nutachi Can you try the steps linked above for opening your NAT type (Open your PS5 NAT Type) and checking if we can get it updated to NAT 1 to see if the same thing occurs?
  • gmagee89's avatar
    gmagee89
    New Novice
    11 days ago

    Yeah I’ve done all these steps 3 times I also reset my router.

    I just finished playing New World, Overwatch, Marvel Rivals, and Fortnite

    The problem is NOT on OUR end. 

    FIX IT or make M25 free I haven’t been able to log into madden 24 for 4 months that’s some highway robbery was not warranted the opportunity to receive the value that I should have received upon my purchase given these circumstances.  

    I will be looking into taking actions to escalate this further.  

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