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EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Re: Madden 23 Freezes at Startup (XBox Series X)

Hey @LateNate23 When you have a moment can you check the following out?

  • Close other running games or apps, (for Series X|S also close others running in quick resume) 
  • Remove any connected device, or additional USB's from the console then restart the Xbox and check
  • Check for updates 
  • Try the steps in our Connection and Advance Connection Guides 
  • Open you're Xbox NAT Type
  • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
  • Remove then Readd Gamer Tag to console 
  • Persistent Storage 
    • Go to settings > Select Device & Connections > Then Blue-Ray 
    • Select Persistent Storage > Clear Persistent Storage 
  • Alternate Mac: 
    • Go to settings > Select General  > Then Network settings 
    • Go to advanced settings > Alternate Mac address > Select clear 
    • Select restart 

4 Replies

  • LateNate23's avatar
    LateNate23
    3 years ago

    I had tried all those steps but the DNS manual change, removing my gamer tag and setting back up, and checking NAT Type.  Followed all those steps I hadn't done before, and the game is still freezing at "Play Like Mad."  Right before that it tells me my login credentials are expired and to scan the QR code, which I do, get recovery email, set a new password, and nothing changes or improves, and next time I get that same warning.  The game freezing up must have to do with my account or something that I cannot fix.  Still need help.  

  • fossilman6's avatar
    fossilman6
    3 years ago

    I am also having the same issue on my Xbox series x .... very frustrating 

  • LateNate23's avatar
    LateNate23
    3 years ago

    Hoping an update comes soon that fixes this.  Honestly can't remember a game in the last 10 years I've bought for a console that literally wont work.  

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