Madden 23 Freezes at Startup (XBox Series X)
Good afternoon, Xbox Series X, Madden 23 will start to launch, go through the loading screen, flash a warning that I'm not longer logged in to the server, then the game will freeze with the bar 3/4 ...
Forum Discussion
EA_Illium
EA Staff (Retired)
EA Staff (Retired)Hey @LateNate23 When you have a moment can you check the following out?
- Close other running games or apps, (for Series X|S also close others running in quick resume)
- Remove any connected device, or additional USB's from the console then restart the Xbox and check
- Check for updates
- Try the steps in our Connection and Advance Connection Guides
- Open you're Xbox NAT Type
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- Remove then Readd Gamer Tag to console
- Persistent Storage
- Go to settings > Select Device & Connections > Then Blue-Ray
- Select Persistent Storage > Clear Persistent Storage
- Alternate Mac:
- Go to settings > Select General > Then Network settings
- Go to advanced settings > Alternate Mac address > Select clear
- Select restart
I had tried all those steps but the DNS manual change, removing my gamer tag and setting back up, and checking NAT Type. Followed all those steps I hadn't done before, and the game is still freezing at "Play Like Mad." Right before that it tells me my login credentials are expired and to scan the QR code, which I do, get recovery email, set a new password, and nothing changes or improves, and next time I get that same warning. The game freezing up must have to do with my account or something that I cannot fix. Still need help.
I am also having the same issue on my Xbox series x .... very frustrating
Hoping an update comes soon that fixes this. Honestly can't remember a game in the last 10 years I've bought for a console that literally wont work.
- EA_Illium
Hi @LateNate23 @fossilman6 To confirm have you tried reaching out to our support to look at the EA account itself?
- EA Help website - Live Support (Phone, Chat, Email)
- Twitter - Select the message icon to get assistance
