EA Game Leads, Developers and Comms team,
There was clearly a major mistake yesterday as the Prestige test sets were inadvertently rolled out, and available to Madden Mobile users for ~30 minutes yesterday. As you should obviously be aware from every Madden Mobile message board, the online community is outraged. Many have worked for hours and hours (and paid cash for stamina) in pursuit of one of the best cards of the game, and you accidentally made in available to anyone playing at that time.
When hackers found a way to get OBJ for free, you responded quickly and banned those players from the game. This was great and an appropriate response! It also allowed gameplay to return to a competitive level where those cheating to get OBJ were eliminated from the playing field. However, when the mistake was on EA's end, you have been silent and appear to be ignoring the issue. With many players getting Domination Gronk for the price of a bronze trophy, many people have received a substantial upgrade and competitive advantage... while others efforts (& cash) have gone wasted, and you should address this.
You owe it to the community to issue a statement on what happened, how extensive it happened (was in 1000 users or 500,000 users), and what actions you'll be taking to repair the competitive landscape. If you don't know the compensatory actions yet, you should say what is being considered and when you plan to decide and enact.
Shame on you for ignoring your customers and not having a basic communication strategy!
-WSK