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EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
3 years ago

Re: Madden 23 Ps5 crashes

@xxepicso1dierxx 

This sounds like the console is overheating, especially if you have to unplug the console before it will turn back on.

Try cleaning the vents, fan and heat sinks/fins with a vacuum cleaner.

Using a can of compressed air can clean a console better than other methods, make sure it is plugged out of the electricity and that you hold the can vertically so no liquid comes out.

Storing the console out in the open rather than in an enclosed cabinet can help too.

Thanks.

10 Replies

  • My other games work fine , it’s not my console because it doesn’t turn off while playing them for hours . I never had an issue with my console . It’s ONLY when I play Madden 23 it has the issue , a lot of people are complaining and u guys had a similar issue with Xbox when it shuts down the console . Now it’s happening to PlayStation 5 users . I already did the safe mode and did everything possible. It’s just madden that this happens. It is not my console because my other games Don’t crash or makes my console to shut off . A lot of people are complaining about having bug problems and crashes playing madden 23 . I just want to play a game that I payed $70 . I never had this issue with no games that I have brought prior in my gaming history . This needs to be fixed it’s not right that people are having crashing problems when we pay alot of money for ur game . 

  • Nah man it’s my Xbox as well. It’s only madden. Same as last year too. Stop acting like you don’t know this is a thing. Pass the buck 

  • Kal-El79's avatar
    Kal-El79
    Seasoned Novice
    3 years ago
    @EA_Barry My Game crashes about 10 Times a day but the PS5 did not turn off. annoying because it crashed after i started a franchise and my saving points did get broken so i lost my franchise and had to begin with a new one. Now i save all the time to create more files. from crashing standpoint: madden 23 is the worst on Ps5. never had a crash before.
  • realsmoke213's avatar
    realsmoke213
    3 years ago

    Bro this * annoying . Any update on it being fixed? Or what the hell we supposed to do 

  • My dude you have no idea what you’re talking about when it comes to madden obviously I bought the 100 dollar addition and can’t even play the game with my entire ps5 crashing and turning off. If multiple people are having the same issue for months like myself it obviously the game that we all payed for and can’t play. Horribly made product

  • MJT1204's avatar
    MJT1204
    3 years ago

    Same here. Crashes and bricks. I even sent my PS5 back to Sony to be fixed…..4 times!! I had 2 PS5’s - Disc and Digital….and they both do it!! Only on Madden and FIFA 22. So both EA games. Played The Show 22 all summer….no problems. But I load up Madden….and boom. About 10-15 mins into a game. 

  • Dre8305's avatar
    Dre8305
    3 years ago

    It’s not overheating it only does it with Madden on mine also!

  • I am convinced it has something to do with your EA account transferring over to next gen. Madden 22 nor 23 worked on my PS5. But, it was only the ps5 version. The ps4 version ran fine on my Ps5. I have sent my console back for repair, tried every troubleshooting step EA and Sony have instructed, and have voiced my frustration with both to no avail. 

    EA is well aware of this issue and I have countless threads with bug reports from the last two years. Yet, each and every one of those threads end up ghosted and anchored. It’s unbelievable. 

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