EA_Illium
EA Staff (Retired)
3 years agoRe: ATTENTION, An unknown error has occured. Please try again.
Hi @2587b15793c8424e When you get a chance, I would recommend trying the following steps and checking if this continues.
- Verify you signed into your PSN account
- Check for updates
- Restore Licence
- Try the steps in our Connection and Advance Connection Guides
- Open your PS5 NAT Type
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
Clear your PS4/PS5's cache:
- Press and hold the PlayStation button on your controller.
- Select "Turn Off PS".
- Let the PlayStation fully power down and wait for 30-60 seconds.
- Restart the PlayStation.