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EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Re: Madden Account Glitch

Hey @KaTomic80 

Thanks for letting us know about what you are running into, would it be possible to get additional information on this?

Platform(Include which Generation):
PSN ID or Xbox GT:
Type of Network being used:
Date/time issue occurred:
Are you getting an error message (if so what is it)?
What are you trying to do when running into an error/ getting stuck?
What was the last action you completed before it happened?
How often does the bug occur?
Steps: How can we find the bug ourselves?
Also, include any troubleshooting, Screenshots/Clips you might have:

2 Replies

  • KaTomic80's avatar
    KaTomic80
    3 years ago

    Xbox Series S

    GT: Kxden11

    Ethernet Connection

    Occurred around 8 pm on 12/10

    Error Message: When I try to load into an offline mode it says “our servers cannot process your request at this time.” When i try to load into an online mode it says “you have been disconnected from EA servers.”

    This occurs when trying to play online (play now h2h, franchise, anything h2h in MUT) and also when trying to play offline modes in MUT like solobattles, cpu house rules, and solo challenges.

    I played a MUT Champs game, got off for a couple hours and it was bugged when i got back on.

    It occurs every time without fail.

    Ive tried power reseting my console, modem, DNS, and everything else ive found online. 
    It is only an issue with my one EA account, if I play on a different account my game works fine.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi @KaTomic80 When you have a moment can we try going through the following steps for Xbox and check if this error continues?

    Spoiler
    • Quit the game and other running apps from Quick Resume (For Series X|S consoles)
    • Remove any connected device, or additional USB's from the console then restart the Xbox and check
    • Check for updates 
    • Try the steps in our Connection and Advance Connection Guides 
    • Open you're Xbox NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Remove then Readd Gamer Tag to console 
    • Persistent Storage 
      • Go to settings > Select Device & Connections > Then Blue-Ray 
      • Select Persistent Storage > Clear Persistent Storage 
    • Alternate Mac: 
      • Go to settings > Select General  > Then Network settings 
      • Go to advanced settings > Alternate Mac address > Select clear 
      • Select restart 

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