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KaTomic80's avatar
KaTomic80
3 years ago
Solved

Madden Account Glitch

My EA Account seems to be bugged for some reason. I play Madden 23 on Xbox Series S and have been enjoying it for the last 3-4 months but all of a sudden a couple days ago the game stopped allowing...
madden nfl 23
  • EA_Illium's avatar
    EA_Illium
    3 years ago

    Hi @KaTomic80 When you have a moment can we try going through the following steps for Xbox and check if this error continues?

    Spoiler
    • Quit the game and other running apps from Quick Resume (For Series X|S consoles)
    • Remove any connected device, or additional USB's from the console then restart the Xbox and check
    • Check for updates 
    • Try the steps in our Connection and Advance Connection Guides 
    • Open you're Xbox NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Remove then Readd Gamer Tag to console 
    • Persistent Storage 
      • Go to settings > Select Device & Connections > Then Blue-Ray 
      • Select Persistent Storage > Clear Persistent Storage 
    • Alternate Mac: 
      • Go to settings > Select General  > Then Network settings 
      • Go to advanced settings > Alternate Mac address > Select clear 
      • Select restart 
KaTomic80's avatar
KaTomic80
3 years ago

Xbox Series S

GT: Kxden11

Ethernet Connection

Occurred around 8 pm on 12/10

Error Message: When I try to load into an offline mode it says “our servers cannot process your request at this time.” When i try to load into an online mode it says “you have been disconnected from EA servers.”

This occurs when trying to play online (play now h2h, franchise, anything h2h in MUT) and also when trying to play offline modes in MUT like solobattles, cpu house rules, and solo challenges.

I played a MUT Champs game, got off for a couple hours and it was bugged when i got back on.

It occurs every time without fail.

Ive tried power reseting my console, modem, DNS, and everything else ive found online. 
It is only an issue with my one EA account, if I play on a different account my game works fine.

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Hi @KaTomic80 When you have a moment can we try going through the following steps for Xbox and check if this error continues?

Spoiler
  • Quit the game and other running apps from Quick Resume (For Series X|S consoles)
  • Remove any connected device, or additional USB's from the console then restart the Xbox and check
  • Check for updates 
  • Try the steps in our Connection and Advance Connection Guides 
  • Open you're Xbox NAT Type
  • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
  • Remove then Readd Gamer Tag to console 
  • Persistent Storage 
    • Go to settings > Select Device & Connections > Then Blue-Ray 
    • Select Persistent Storage > Clear Persistent Storage 
  • Alternate Mac: 
    • Go to settings > Select General  > Then Network settings 
    • Go to advanced settings > Alternate Mac address > Select clear 
    • Select restart 

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