Re: Madden 19 freezing on Xbox one

This solution isn't working for me.  Seeing as I'm unable to get madden 20 working, i just installed madden 19, and I can't get past the loading screen.  What other solutions do you have? 

I also downloaded ufc 3 with my ea pass and that works, but I cant get madden to work.  Why??!

@dustydog333 

Do you have your Xbox enabled as the home console under your Xbox settings? Try toggling that off or off and back on.

I tried this and it didn't work.

@dustydog333 

Sorry you're still having trouble. I'm confident it's starting to look more network related. We have specific ports for Madden 20. Are you familiar with opening/forwarding ports? If you log into your router's admin panel (Instructions are generally on the router itself) there is a section to enable ports. We have certain port numbers/ranges listed for Madden here: https://help.ea.com/en-us/help/faq/opening-tcp-or-udp-ports-for-connection-issues/

I've also seen players get stuck at the menu for Madden in the past and after changing up the DNS that enabled them to get passed it.

Google DNS is: 8.8.8.8 (primary) and 8.8.4.4. 8.8.8.8  (secondary). To change your DNS manually on your Xbox One it's under Xbox Settings>Network Settings. Those are the numbers you want to enter in the primary and secondary section.

I've tried changing the dns server and it still doesn't work.  A quick search reveals dozens of posts about the game freezing and crashing.  What else can you suggest?  Thanks.

I re-read your post and noticed that I did not have all of the ports open on my router.  So, I enabled port forwarding for all xbox one and madden udp/tcp ports, updated my dns server with the google ip's you provided, and launched the game.  This time, I was able to get past the initial loading screen with patrick mahones, but unfortunately, the game crashed/froze at the next loading screen (superstar x factor page.)

I unplugged the system, plugged it back in, deleted the save game/other 4gb of data, and tried again.  And again, the game crashed.  This time I unplugged the system, plugged it back in, and again the game crashed.

So, not sure what else to do.  Is it possible the version of Madden 20 that I'm downloading through EA Access / Windows Store is corrupted?  Fifa 19 works, UFC 3 Works, Fight Night Champions works, Unraveled 2 works, Battlefield 1 works....  and these are all EA games that were downloaded.

I appreciate your help as well as the help from the other community managers.  My attempts to setup a live chat on Friday with EA Support were unsuccessful as I was told "the channel is not available" - Any other suggestions?

@dustydog333 

Do you have a lot of Xbox One recordings? If you press the home button on your controller and navigate over to captures>recent captures>View all you can see all your recordings. I cleared out nearly all of mine and the system started running a lot faster. If it's potentially performance related this could help alleviate some of those crashes/freezes.

I just checked, I do not have any recordings.

@dustydog333 

My apologies for the delayed response, I got hung up on some other tasks this week and trying to get to as many replies as I can. 

I really want to get this fixed for you and it's very odd you're still freezing after all of the steps we've tried. I recommend contacting our Support team so we can get this tracked for your account and/or verify if it's account related. Please reference this thread so they know what steps you've already tried.

Madden 20 is having a free trial this weekend. If you visit the game in the Xbox store and select to buy it, the price should change to zero before you confirm the purchase. If you're looking to get a football fix this weekend I thought I'd throw that out there for you. 

Free Weekend Trial of Madden 20

https://twitter.com/EAMaddenNFL/status/1253715934373691393

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/contact-us/