MUT Squads Desync?

@TheStillBallin 

Which platform do you and your friends play on? I'll do what I can to help fix this for you, but we'll need some information from you and your teammates:

• WiFi or wired connection
• NAT type
• Internet protocol (IPv4, IPv6, or both)
• Do you know if the ports for Madden are opened? 
• Do you have the latest firmware update for your router? (login to the router admin panel to check - instructions are usually on the router itself. Ports can be entered there too)

Good luck in your games. I know records and rewards mean a lot so we'll see what we can do to get to the bottom of this.

I can really only answer these questions for myself and not the other 2 squad members. I am on a wired connection.(I believe they are too) nat type 2.(same for them as well i believe) I use both ipv4 and ipv6. Ports i believe were opened many many years ago, Ive checked my router settings and i have the preset for playstation 4 selected, it seems as all the ports you mentioned plus more were opened. ( I do not have this information about their routers. ) I would need help or i could submit a screen shot with my router information but with the "playstation 4" option selected under port forwarding i was under the impression this was correctly done. 

@TheStillBallin 

Sounds like you have it all updated on your end. Have you tried going WiFi to see if the issue occurs on that connection type? Just to test it out.

Hey so i wanted to respond with an update. I spent the last week on WiFi and we have had basically the same experience. The worst part about this is that is happens at the worst times. This last desync was in the 1st game of our playoffs which gave us a loss, held us from promotion, and we lose out on potentially around 100k coins and around 100 trophy's every time. We literally JUST had a title update and it STILL continues to happen, and presumably now for at least another month 😢

Done. I believe i have done everything according to the tutorial so hopefully this information is helpful. I DM'ed the results in text directly to you. If i need to send screen shots i can rerun and send that information as well.

THERE IS A MJOR PROBLEM IN MADDEN 20 MUT SQAUDS WHERE IF YOU LAG OUT OF GAME OR QUIT THE GAME YOU RECEIVE TWO LOSSES AND IT IS REALLY RUINING THE EXPERIENCE FOR ME AS A MADDEN PLAYER WHO PLAYS THIS GAME ALMOST ALL DAY WITH MY FRIENDS AND ITS REALLY UNFAIR HOW THIS HAS BEEN A PROBLEM SINCE LAUNCH AND NOTHING HAS BEEN DONE ABOUT. PLEASE FIX THIS

Is there anyone with any information to fix this? I had brief contact with EA and now im getting no response for support. This problem is still happening and its clearly a problem EA wont acknowledge at this point. 

Hey, @TheStillBallin 

Are you able to resume your case at our Help site so our Advisors can re-connect with you via chat or phone?

Wow, Awesome. I waited 2 hours for a phone call to have EA tell me to restart my playstation. A ... Shame. I suppose this is what they call an Ea Approved Solution boys.