Re: Unable to Connect to EA on Madden 21
Thanks for the updates!
If you're getting an "invalid account" error try resetting the password for your EA Account and see if you can log in after that. Setting a new password on the account can often help get past that particular error. For more info on how to update the password check out the EA Help website.
If you still get the same error message after that please reach out to the EA Help team so they can take a look. You can find more info on how to set up a case with them over at the EA Help site as well. You can also speak with them over Facebook or Twitter instead, if you prefer.
If you're not getting the "invalid account" error, but you're still having trouble connecting we should try running through some troubleshooting to see if that helps. A good place to start off would be with the basic connectivity steps from the EA Help website. If you're still having some trouble after that check out the platform-specific steps as well:
- Xbox One
- PC
Let me know how that goes when you have a chance. Thanks!
/Kent