Forum Discussion

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

Re: Unable to Connect to EA on Madden 21

Thanks for the updates!

If you're getting an "invalid account" error try resetting the password for your EA Account and see if you can log in after that. Setting a new password on the account can often help get past that particular error. For more info on how to update the password check out the EA Help website

If you still get the same error message after that please reach out to the EA Help team so they can take a look. You can find more info on how to set up a case with them over at the EA Help site as well. You can also speak with them over Facebook or Twitter instead, if you prefer. 


If you're not getting the "invalid account" error, but you're still having trouble connecting we should try running through some troubleshooting to see if that helps. A good place to start off would be with the basic connectivity steps from the EA Help website. If you're still having some trouble after that check out the platform-specific steps as well: 

- PlayStation 4

- Xbox One

- PC

Let me know how that goes when you have a chance. Thanks!

/Kent

8 Replies

  • Tried all of the troubleshooting, nothing has worked still seeing, in order to access the online features for this title your account on PlayStation network must be signed in and you must be signed into the EA servers

  • I think it is ridiculous that we bought it for 100 to get it 3 days early and now we probably won’t be able to get on even when it actually comes out!

  • Mine is saying "EAservers are not available at this time. Please try again later."It is not the console. It's the game. It's not even popping up on my ea account in the browser but my yard player from my phone is on the game. Makes no sense!

  • Dell_973's avatar
    Dell_973
    5 years ago

    Same I just got the game and can’t even play it, 

  • I've been trying all night to get this issue resolves, and can't seem to have any luck.  I even contacted the EA tech support team, and they were not helpful either.  Do you know if there's a number I can call for assistance?

    Thanks

  • It wont let me sign in using my Xbox just keeps saying invalid account I have reset my password and no change

  • Hi. I'm getting the Can not connect to EA Server message also. I am online and connected to origin and steam when I get the message's. I'm also getting a lot of other error's going on. I have contacted EA many times and get the same answer, "Wait". The crazy part about me getting the error's is I'm not playing online. I'm playing Franchise mode and it's not online so I shouldn't even be getting the error. I am sick of waiting. I bought Cyberpunk2077 when it came out for pc and was screwed. I bought this not even 2 weeks ago and it's been happening since day 1 of game. so it's now over $100 between the 2 that I can't play because of the game is messed up. I also have issue's where I go from playing the game between 180 to 200 FPS to 1 or 2 for about 20 seconds then back up. It happens about every 3 or 4 minute's. My GPU and CPU is only running at 60%. My memory is at about 30% and my hard drive is at 1%. Has anyone else had these problems? There is other problems also just getting more irritated so I mentioned the biggest problems.

About Madden NFL Franchise Discussion

Playing any other Madden Games? Talk about your experience on our community forums.33,092 PostsLatest Activity: 3 years ago