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EA_Barry
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5 years ago

Re: Unable to unlink/ link my twitch to EA account

@BungaTheG 

Are the below steps the ones that bring you to the broken link? 

I NEED TO UNLINK MY ACCOUNTS

Did you link the wrong EA Account to your Twitch account? Disconnecting Electronic Arts from your Twitch account in your Twitch Connection Settings won’t unlink your accounts.

Follow our steps here to make sure you get unlinked:

  1. Click Contact Us at the top of help.ea.com.
  2. Choose Madden 20 or Madden 21 as your game.
  3. Pick the platform that you play on.
  4. Click Twitch Prime for the topic.
  5. Click Account link issue for the issue.
  6. Choose an answer from the dropdown for the question: Are you playing on the xCloud?
  7. Select a contact option.
    • You may be asked to log in to your EA account if you haven’t already.
  8. There will be a recommended support option at the bottom of the page that will say, “Make sure you're logged in to your EA Account on EA Help first, then click here to unlink with our tool.”
  9. Click on the link provided, and you should be redirected to a page letting you know your EA and Twitch accounts have successfully been unlinked.

Once you’ve unlinked your EA Account from your Twitch account, you’ll need to unlink your accounts from Twitch, too.

  1. Go to twitch.tv.
  2. Go to your Settings.
  3. Click Connections.
  4. Scroll down to Other connections.
  5. Click Disconnect next to Electronic Arts.

Now that you’ve unlinked your accounts from both ends, you can relink your Twitch account to the right EA Account to start getting your rewards.

Didn’t get your rewards when you link your new account? Contact Twitch for help.

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