@NFLdropMaddenI'm convinced that the fact that it worked for me (after 2 hours) has nothing to do with my person (i.e. in the sense that I was privileged). I did not face the bug for the NAT 91-93 fantasy pack. I assume that I was able to avoid the bug since I played the challenges as soon as they had been released and the bug occured only afterwards.
I'd guess a similar pattern might have been in place with the final 'The 50' fantasy pack. I reported the bug immediately after finishing the Solos and would not have done it two hours later (since the missing pack was triggered by completing another Solo Challenge). reports from other players about this bug regarding the final fantasy pack appeared much later...
but I agree, any discrimination between players (i.e it is solved for some players immediately while it is not solved for others, as implicitly mentioned by @NFLdropMadden) would be unacceptable.
Its just pathetic really. This mode is their money maker and for a fix which wouldn't even be difficult to sort out (Run a script to find the users who have completed the challenge, send them a pack) it just shows they don't really care. Their lack of communication is disgraceful. If i did this in my job I would be sacked, if doctors acted like EA, people would die.....
@NFLdropMadden thank you for your nice words! unfortunately I'm not even close to be able to give an answer to your question 'how we can escalate our concerns that aren't being sufficiently addressed?'
frankly, I think the dev team is dealing with so many issues, bugs etc etc that they just can't keep up. for instance, temporally parallel to this thread there is also one about the Cloud Franchise Leagues (on PC), which have not worked for over a week since the last Title Update. there the assumption is expressed that the Franchise Leagues enjoy much less priority than MUT...
I do not want to believe that anyone of the dev team or other EA employees responsible for internal and/or external communication, or quality assessment and bug solving, is sabotaging the processes simply out of laziness or on purpose.
Madden (and maybe MUT with all its sub-modes, packs, rewarding systems, etc. in particular) is a very complex game (most likely also much more complex than e.g. FIFA due to more complex strategic dimensions). if something went wrong at the beginning (i.e. before the game was released) or if there wasn't enough time to test and fine-tune it, further improvements and extensions are even more difficult to implement without additional bugs and issues. if a team of programmers has to release the novelties too early due to time contraints, solving these issues becomes even impossible. the code most likely has not been carefully developed before and every 'solution' will take the form of a stopgap rather than a well thought out and planned structure. and this patterns make it even more difficult for solving the next upcoming bug....
in writing that, I do not want to defend EA or the team responsible for Madden primarily. it is rather an attempt to explain how I imagine it could have come to this. for myself, I find it easier to deal with an annoying situation if I can halfway imagine how it came about.
I do some programming at work too (mainly scientific data analyses) and developed some quite complex codes already. If I did it in a very short timeframe and had to modify it afterwards in order to apply to a different usecase, I sometimes started from scratch (if deadlines allowed to do so) since it was easier to newly design the code for the new usecase than to adapt the existing one (which was not well planned before). for a complex game like Madden, this is not possible at all since there are so many intermediate steps (graphics, gameplays, menus, settings, etc.) necessary to come up with the output, i.e. a complex game.
long rambling, short sense: I have resigned myself to the fact that this year the game is very unlikely to reach a satisfactory state for the players. probably this will also affect next year, if the EA internal organization does not improve significantly. for me, the question also arises whether the expectations (both by the players, as well as on the part of management and shareholders) are not much too high? every year to bring a new version on the market, which contains so much new, that players really have a motivation to actually buy the new version also... I strongly doubt that this is even possible. from my perspective, attempts like the 'Superstar KO mode' and 'the Yard' are reasoned just by this motive: providing something new allowing to sell the same game again and again. it is very disappointing that shareholder interests are more important than improving the game itself. but how could we blame EA for this alone? it is simply a central issue / mechanic of the free market economy....
anyways, I love playing a football game like Madden. and I also love the pattern of collecting items and improve my lineup (as it is in MUT). I therefore decided to try to help improving the game (and swallow all the game-related frustration. well, that sometimes does not work at all...). if my contribution of either bug reporting or sharing the information I got with other players helps the community managers to focus on the most severe issues and bugs, it is maybe a small contribution for improving the game in the medium run...
summarising: I have no answers to share. I only have an approach that hopefully helps dealing with frustration and anger....
Community ManagerYes, another week on top of the previous wait is super frustrating. I've had to spend coins on the position I was going to upgrade with the pack. I hope we get some info soon. It would be nice to start next week with a fix or an update as to when that fix might occur
Thank you for the updates. I’m hoping you are able to get this resolved soon. My son just finished this challenge today as well and was very disappointed after spending a lot of time to complete, only to see the wrong options in the pack. I thought he was mistaken until finding this ongoing community thread. Do I need to contact anyone to make sure he receives a correction to the pack? PSN: eddie2627
Community ManagerThe case may have been closed if it was a duplicate case or the Advisor provided you the correct information on how it's a known issue and there was nothing else they could specifically do to fix it at that moment for their interaction with you. Any cases left pending are open because there is action still needing to be done to them. This pack is not yet available to grant to players and I'm still awaiting for more information from the engineers on when it will be ready to issue out to impacted players.
I'm not sure what went wrong with the pack you purchased and didn't receive it. Please contact our Support team immediately so they can take a second look. Formal complaints can also be submitted through Live-Support.
It's upsetting to hear you've had some struggles lately in getting things fixed. You've been exceptionally active and voicing your opinion out on this NAT 91-93 Fantasy Pack. I can tell it's very important to you and must be a big addition for your MUT team. I assure you this will be fixed for those impacted and we should find out more details soon. I normally don't work Saturdays and will be out for the next couple days to return Tuesday. If you need immediate help, please contact Support below.
I hope you have better experiences with EA going forward.
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Community ManagerProduct: Madden NFL 21
Platform:PC
Which console generation do you have?
What is your gamertag/PSN ID? antsonalogg
Date/time issue occurred 1/20/20
What type of issue do you have? Exploit
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug: I completed every single MUT 50 Challenge but only got the stacked pack for weeks 8-15
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Completing the 50 challenges
What happens when the bug occurs? I get a choice between 3 86 overalls for week 1-7 after completion
What do you expect to see? A pack with the correct player choices
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
RTX 3080 FE
Enter RAM memory size in GB
32 GB
I just finished all 50 (100 in total) challenges and I got only the pack for weeks 8-15, not 1-7
