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EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
4 years ago

Re: Madden 22 ea servers problem

@magicmonkey6789 

This might be due to having more than one persona of the same platform on your account. 

If you sign into Profile.ea.com and see more than 1 PSN ID or Xbox Gamertag under your Connected accounts, please contact our Support team so they can help assist in removing one of them from your account. After doing so, please re-link the Gamertag/PSN ID you removed to a new EA account. We've seen this result in controllers not being able to function during team selection. This shouldn't be an issue for accounts going forward, however in the past some accounts were able to get two personas of the same platform on it which might be leading to some in-game issues.

Removing a persona can result in a loss of data. Please read this article below for all stipulations:

https://help.ea.com/en/help/account/unlink-gaming-accounts-from-ea-account/

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/contact-us/

5 Replies

  • I went into my connected accounts and it says that I don’t have any connected accounts, what should I do from here?

  • magicmonkey5678's avatar
    magicmonkey5678
    4 years ago

    Also don’t know how or why I’m now magicmonkey5678 sorry for any confusion that might cause. 

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @magicmonkey5678 

    Try logging out of the website and log into Help.EA.com using the Microsoft or PlayStation option. Then visit profile.ea.com. You should be able to see the connected accounts you have because you're logging in directly with the email address you use for your Microsoft or PlayStation network, therefor your Gamertag/PSN ID should be attached.

    If you are still having trouble locating the account with your Gamertag/PSN ID, please contact our Support teams below so they can verify account ownership and assist you with account recovery.

    EA Help on Twitter

    https://twitter.com/EAHelp

    Live-Support

    https://help.ea.com/en/contact-us/

  • Gutters_213's avatar
    Gutters_213
    4 years ago

    I just bought the game and I only have one link to my account which is to my ps4. I’m trying to connect my ea account to madden. When I’m on madden it says, press r2 to sign in to ea. From there I am stuck in a loading screen and nothing appears to happen. My internet is fine. I’ve tried redownloading the game, closing app and restarting my ps4 and the same issue is occurring. 

  • iyoder44's avatar
    iyoder44
    2 years ago

    You're a genius. I've been having this problem and searching for a solution for hours and this worked. 

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