Forum Discussion

4 years ago

Solved

Madden 22 ea servers problem

I’ve had the new madden since the day it launched and I’ve been having the same problem since I got the game. It says that I’m connected to ea servers on the home screen but if I try to download comm...

EA_Blueberry
4 years ago
@magicmonkey6789

This might be due to having more than one persona of the same platform on your account.

If you sign into Profile.ea.com and see more than 1 PSN ID or Xbox Gamertag under your Connected accounts, please contact our Support team so they can help assist in removing one of them from your account. After doing so, please re-link the Gamertag/PSN ID you removed to a new EA account. We've seen this result in controllers not being able to function during team selection. This shouldn't be an issue for accounts going forward, however in the past some accounts were able to get two personas of the same platform on it which might be leading to some in-game issues.

Removing a persona can result in a loss of data. Please read this article below for all stipulations:

https://help.ea.com/en/help/account/unlink-gaming-accounts-from-ea-account/

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/contact-us/

EA_Blueberry

Community Manager

4 years ago

@magicmonkey6789

This might be due to having more than one persona of the same platform on your account.

If you sign into Profile.ea.com and see more than 1 PSN ID or Xbox Gamertag under your Connected accounts, please contact our Support team so they can help assist in removing one of them from your account. After doing so, please re-link the Gamertag/PSN ID you removed to a new EA account. We've seen this result in controllers not being able to function during team selection. This shouldn't be an issue for accounts going forward, however in the past some accounts were able to get two personas of the same platform on it which might be leading to some in-game issues.

Removing a persona can result in a loss of data. Please read this article below for all stipulations:

https://help.ea.com/en/help/account/unlink-gaming-accounts-from-ea-account/

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/contact-us/