Re: Mass Effect Andromeda directX crash

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@Renki0507 wrote:

Hello,

I think I've found a cause and solution to this crash.

I had the exact same problem - frequent DirectX crashes on Tempest and during cutscenes, "out of memory", even though I have 32 Gb RAM and Titan X Pascal SLI with 12 Gb VRAM. So the memory technically can't really be full.

Turns out the problem is in Windows 10 page file or swap file, which is used when the OS is out of RAM. Why isn't even 32 Gb enough is probably due to some bug, as MSI Afterburner shows a maximum of about 11 Gb RAM usage during game play. 

I had the page file on 4 Gb for some reason and increased it to 16 Gb. Just make sure you have enough HD space on your Windows partition. After that, I've played for over 20 hours without a single crash. I did nothing else so it MUST be because of this, as before the crashes happened every few minutes on Tempest and randomly elsewhere.

Google for instructions on how to increase your page file or follows this simple YouTube-video (not my video, credits to the author): https://www.youtube.com/watch?v=bRe_MtNvVSM&t=1s

Hopefully this helps! 

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Glad you fixed it. Windows always uses the page file to some extent no matter how much RAM you've got. So yes you should definitely not have a low limit, or low amount of free space.

I've tried the pagefile suggestion multiples times. either setting the limits manually, multiple ranges of size, to having the system set automatically. I still get the crashes. 

same

Support, please remove the "solved" tick from this thread, it certainly isn't solved and will just lead to yet another thread being created for the exact same thing.

EA not officially even acknowledging this, and this thread being marked as solved is both wrong and insulting for us who paid real money to be able to play this.  I haven't been able to play since launch.

Saw in another thread someone recommended having origin and andromeda installed on the same drive? Has anyone tried that with this issue? I'm at work so can't check mine (I have origin on a small SSD C: drive, and have the games installed on the D:

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@Limeyoryank wrote:

Saw in another thread someone recommended having origin and andromeda installed on the same drive? Has anyone tried that with this issue? I'm at work so can't check mine (I have origin on a small SSD C: drive, and have the games installed on the D:

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Origin and Andromeda are on the same Drive for me..

Still get the DirectX issue.

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@BLKST-Ryan wrote:

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@Limeyoryank wrote:

Saw in another thread someone recommended having origin and andromeda installed on the same drive? Has anyone tried that with this issue? I'm at work so can't check mine (I have origin on a small SSD C: drive, and have the games installed on the D:

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Origin and Andromeda are on the same Drive for me..

Still get the DirectX issue.

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was worth a shot :/ 

Dude thanks for this I bough 32 gb ddr4 of ram just to test this out upgrade from 16GB DDR but if it is page file related they better patch this up soon !! Can i ask why in God's name do you sli Titan X P's Sli scaling is horrible.. had sli for ages now I can't stand it one fast card is my preferred option.  Now i just run a 1080Ti on water OC'ed to 2115Mhz.

same here !!

@Renki0507 wrote:

Hello,

I think I've found a cause and solution to this crash.

I had the exact same problem - frequent DirectX crashes on Tempest and during cutscenes, "out of memory", even though I have 32 Gb RAM and Titan X Pascal SLI with 12 Gb VRAM. So the memory technically can't really be full.

Turns out the problem is in Windows 10 page file or swap file, which is used when the OS is out of RAM. Why isn't even 32 Gb enough is probably due to some bug, as MSI Afterburner shows a maximum of about 11 Gb RAM usage during game play. 

I had the page file on 4 Gb for some reason and increased it to 16 Gb. Just make sure you have enough HD space on your Windows partition. After that, I've played for over 20 hours without a single crash. I did nothing else so it MUST be because of this, as before the crashes happened every few minutes on Tempest and randomly elsewhere.

Google for instructions on how to increase your page file or follows this simple YouTube-video (not my video, credits to the author): https://www.youtube.com/watch?v=bRe_MtNvVSM&t=1s

Hopefully this helps! 

Yes! This is what fixed it for me :-) Freakin' Bioware and their buggy coding! Thank-you sooo much! Just make sure you have enough HD space, and make sure it's set to at least 16GB. I would recommend getting 16GB RAM if you don't already have it as well, because as he said, it uses up to 11 GB of RAM.