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Re: My account got falsely banned. What shall I do?

If your EA account was recently actioned, please check the email address associated with your EA account for additional information. If you are unable to find the email after double-checking all folders in your email address (incl. the spam or junk folder), please contact the Terms of Service team (ToS)You will find all information about bans and suspensions and how to contact the ToS team here.

9 Replies

  • rjwil73's avatar
    rjwil73
    5 years ago
    @Neo_Novalis You mean a link that make you justify false claims against your account because EA can't do anything right? My upheld ban still says pending from Feb. 16th even though they claimed it was justified around that time. Their processes are so thorough that they can't even close the case. So I'm sure they checked real hard. Don't buy this game.

  • I got banned for no reason i don't cheat if i cheat i wont be hear please see what i did and reach out to me

  • 45678567hyu's avatar
    45678567hyu
    4 years ago

    Hello 

    I would like to let you that I believe my fifa account has been banned by accident. As i haven’t been doing any transferring coins from any of my other accounts or from any of my friends. I just listed up inform dest for the max price and haaland for the max price as I thought it is the best way I can most money of this players by people biding higher and higher on them. But the players were obviously bought by a user which I have to think they have done it by accident or have done it on purpose to try and get other users banned. Once again I would like to inform you I haven’t done any form of cheating or transfer coins. It would really mean a lot to me if u could give me back my account and the transfer marked thank you. 

  • uuking11's avatar
    uuking11
    4 years ago

    finished a fut champions game on fifa straight after that I got kicked out of ultimate team, after a few mintues I tried loading back on and it said that I’m banned for 7 days which is very confusing because it’s the only game I have and I just play for fun I don’t do any cheats so that’s not made me very happy making false accusations towards my account. I want to get unbanned for something I didn’t do.

  • @Neo_Novalis please i got banned for an avatar pic that has been on my account years ,and went through a verification check by ea when i first uploaded it ,the company is absolutely stupid ,ea have just lost a customer!
  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @sm0k3rsd3l1ght wrote:
    @Neo_Novalis please i got banned for an avatar pic that has been on my account years ,and went through a verification check by ea when i first uploaded it ,the company is absolutely stupid ,ea have just lost a customer!

    @sm0k3rsd3l1ght 

    If you wish to dispute this action please contact our Terms of Service team: https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

    I recommend adding that piece of information to your ticket so they are aware you had it for an existing amount of time. I am not sure if that will allow you to use it again, or remove the action depending on the image context, but knowing you had it for a while and was verified would be good to know during an investigation. 

  • rallyal19's avatar
    rallyal19
    4 years ago

    I got banned and received no email. and i check my bans on the ea site and theres nothing there. Hours dumped into this game just to be banned. fantastic

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi, @rallyal19 

    I'm EA_Blueberry, the Forum Community Manager for Madden NFL. I'll help point you in the right direction to get some answers around this. Due to privacy and account security concerns we're not able to discuss account information here on the forums since it's a public venue, so as much as I'd like to provide detailed information I am unfortunately limited.

    No Email?
    Visit profile.ea.com and under Connections check to see if your Gamertag/PSN are there. If they aren't, you are signed in under the wrong email and could be looing at the incorrect email address when you're trying to find the email from our Terms of Service team. 

    Check Ban History at our Help Site (HEADS UP: NOT ALL BANS WILL SHOW UP THERE AS STATED ON SITE)

    https://help.ea.com/en/my-ban-history/

    Contact our EA Help team so they can pull up your account to verify the ban

    EA Help on Twitter

    https://twitter.com/EAHelp

    Live-Support

    https://help.ea.com/en/contact-us/

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