Re: Windows blocked our attempt to download game content

Hello EA_Barry,

 Thank you for replying and trying to help, I've tried the last two threads that were sent and those didn't help me in my scenario. But, I looked at the first one and thought that it might work, since I didn't try it before, and it seemed reasonable, but I don't really understand how to check the User account control pop-up, Because i don't think the thread was specific enough to understand. If you know how to check the User account control pop, like it said, than please reply back when you have the time.

Thanks again for trying to help.

@IDK817

You are welcome.

Click the Start button, search for UAC, click on Change User Account Control settings, In the “User Account Control Settings” window, drag the slider all the way down to the “Never Notify” setting. Click “OK”.

Again, let us know if this helps, thanks.

Never suggest users to turn OFF the UAC, what's wrong with you ?! If that is the case (I don't think so), this can be resolved without turning it off.

1 - what type of windows account do you have ?

2 - check the network settings and make sure nothing is blocking access

3 - make sure that Origin has read/write access

4 - make sure that your account has read/write permission

5 - try running Origin as an administrator

6 - try doing a clean install of Origin, including manually deleting the left overs in the Appdata folder

Try doing these and post back with a status.

If none of these work, I suggest you contact support directly and have a live chat, they should be able to help out with this.

Thanks for replying and your concern.

I've tried a few of these steps, but the 2nd, 3rd, and 4th. If you can can you help me a bit more out on what you mean by "check the network settings and make sure nothing is blocking access," by telling me how exactly i do that? And the same for the 3rd and the 4th steps, I'm sorry if I might be asking for too much, It's just kinda confusing for me. (Sorry for any grammar mistakes i might've written, English isn't my first language.)

@IDK817

Have you tried if it works with disabled User access control like @EA_Barry suggested?

You should not keep the UAC disabled, (So enable it again if the download worked) but if it works it would narrow down the problem.

Furthermore, Is your Windows account an administrator account?

This didn't fix anything for me, and Yes this User account is Administrator.

I did this and it made things worse where I had to buy the base game again (apparently I don't own it anymore) but now the game won't launch at all anymore as it needs to update which isn't possible to do as it is "blocked by windows" apparently.

@Glythfoxx 

You should not have bought the base game again without notifying us first.

A cache clearance would not make you loos your game (That is what you mean by "I did this" I assume.)

Do you have a second EA Account? If yes, did you looked there?

Please create a DxDiag in text file format and post it with your next reply.

Also go to your Reliability monitor > Press the Windows key and "R" at the same time and copy and paste or type "perfmon /rel" (without the quotes) in the new Window > hit “ENTER” and look if it has entries for the game you have trouble with.

If yes double click at the last entry for the game executable, copy the info to the clipboard, and save it to a text file.

You can attach the DxDiag text file you created (and the “Reliability monitor” text file as well) to your post in the “Reply” window with the “Choose File” button. 

Thank you for responding, Holger1405, and for having a look at this issue.

@Glythfoxx 

• Press the Windows key and "R" at the same time.
• Type or copy and paste: "appwiz.cpl" (Without the quotation marks) into the new Window > ENTER.
• Click on "Turn Windows features on or off" (Side bar)
• Look if the red marked entries are the same.

If yes, look at this guide. to preform a clean uninstall of Origin.

• Scroll down to "How to uninstall the Origin client the hard way"
• Follow the instructions to the letter. 
• reboot.
• Download this version of the "OriginSetup.exe"
• Run the installer as Administrator (Right click the "OriginSetup.exe" > Run as an Administrator) > Test.

Done, it's still saying that windows is blocking the downloads. Maybe i need to wait for an origins update or get a new pc.

Thank you for the help, though. I appreciate it.

@Glythfoxx 

• Create a new Windows user account. (Don't use special characters in the Username for that account)
• Reboot > Log on to the new account > Test.

I tried to download a free to play game on the new account but it gave me this message.

"Origin needs to download files and is waiting for permission. Please choose "Yes" when Windows prompts you for permission."

When I last clean reinstalled origin, I set the the auc to the highest setting.

@Glythfoxx 

And what happens if you apply? (If you can't see the window, look behind the open windows?

Did you tried the user account?

I should have clarifed that I had created both a new EA account and a new user account on my laptop to download the free to play game.

I havent seen an apply option. What windows is it prompted by? Origin or the UAC or something different?

Nevermind, the downloads are working now, my pc must have needed time for the changes to take place.

@holger1405, thank you for all of the help you've given me with this issue. Again, I appreciate the help that you have given me.

This worked for me! Thanks so much. When I restarted and opened origin it immediately prompted me that origin needed to be updated. Did this and then was able to sign in and update TS4.

Found this thread because had same issue.

Uninstalled origin installed again and it's ok.

hope that will work for others too.

ManOnTh3Edg3 - Was it a clean uninstall or just removed the app? As I've got the same issue atm D:

Yeah I'm having the same issue since the recent update..

I've did everything that was mentioned in this forums like clearing caches, deleting files and re-downloading it completely.. And now after I've re-installed origin.. I don't get message but look at my game folder.. All of them have been blurred and I can't see my games.. Like I can't even update them.. They're all blurred

I uninstalled, checked that the Program Files (X66)/Origin folder was empty, then replaced it with the same folder from a computer that worked. Probably could have just installed it from the web. Anyway, it worked, while deleting cache had not. Uninstalling Origin does not uninstall the games or delete the account, everything worked once I logged in. 

Cleared cache, I think. It's empty anyways.  uninstalled Origin. Ran it as administrator. Still get the same message windows won't allow updates. I went to Firewall, Sims4 is allowed. I am not computer savvy I am trying to fix this for my kid. At this point I'd rather get a refund and forget Origin ever existed but my daughter wants to play. If it were not for her I'd forget this nightmare.

This should NOT be this damn  hard.  I have Steam, Blizzard  and Epic games client, that have never had this problem,. What the hell is wrong with EA?

EA should fix this so people who spend their money on games don't have to go through this crap. I am so sorry I ever DL Origin / Sims4.

Also..."Origin needs to download files and is waiting for permission. Please choose "Yes" when Windows prompts you for permission."

I do NOT get a prompt by Windows. I have tried it with the slider moved all the way up, all the way down, and somewhere in the middle. What a cluster**** of a game client.