Forum Discussion

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
9 months ago

Re: Mass Effect 3 Redeem Code

@Americanbud05 What do you mean by you reset the PC? What action did you take for that?

That error means that files on your PC are causing the game login not to update properly. These could be in any EA/Bioware/Documents folder or your registry. Typically, the steps sent earlier resolve it; however, if they don't, there are other files on there that need to be deleted.

Every time you launch the game after installation, it wants to create that file. There is a conflicting file on your PC. That is no one fault. That is how the game worked when it was released. Theres a long list of games that create that license file.

5 Replies

Sort By
  • Americanbud05's avatar
    Americanbud05
    9 months ago
    @EA_Shepard Well thing is i just deleted everything off all my drives and reinstalled windows theres nothing on my pc left of any prior installations or anything. But it still doesnt start and want me to redeem a code
  • holger1405's avatar
    holger1405
    Hero+
    9 months ago

    @Americanbud05 

    Please preform a clean boot and test the Game in clean boot mode.

    In clean boot:
    - Make sure the "EABackgroundService" remains enabled under point 3 in the guide.
    - Make sure your virus scanner and other security software and also Afterburner and similar software is disabled.
    - Make sure any CORSAIR/Asus/Razor software is disable or deinstalled and that your GPU & CPU are not overclocked.
    - Make sure only your Mouse and keyboard are connected to the PC

    - Repair the game in clean boot.

  • Americanbud05's avatar
    Americanbud05
    9 months ago

    didnt work for me still not opening I tried around for 30 with different options it just wont start up keeps asking me for a redeem code and if i try to log in it says: Login with your Origin Account so now I tried my old Origin Email my new EA Email but both of them dont work

  • Americanbud05's avatar
    Americanbud05
    9 months ago
    @Americanbud05 I also uninstalled all of my controlling software for fans mouse keyboard and so on only started the ea app and repaired the game still wont start up.

About Mass Effect Franchise Discussion

The fate of the galaxy lies in your hands. Join the Mass Effect community forums and tell us how you'll fight for it.19,124 PostsLatest Activity: 3 days ago