Re: Firemonkeys

First off, let me start by saying welcome to EA’s “Answer HQ”.
Answer HQ isn't just an ordinary message board or support center. It's a new approach to our community experience and a fun way of helping other players or to get answers (from players & experts) and get back in the game!

var3d wrote:

...do you work together with the supporting team of firemonkey?

No. I don't know or work together with the supporting team of firemonkey. I don't think even our   -AHQ's-   Community Managers are close to firemonkeys. So the only option is "the Patience".

Usually the respond time from firemonkey is up to 8 days.